Customer Success Manager

CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the preeminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world. Our services are delivered through a SaaS plus model and we support over 20000 aircraft on our maintenance tracking platform and over 31000 engines on our engine health monitoring platform. Additionally CAMP provides shop floor management ERP systems to over 1300 aircraft maintenance facilities and parts suppliers around the world. CAMP has grown from a single location company in 2001 to over 1600 employees in 13 locations around the world.

CAMPs relationships with business aircraft manufacturers aircraft maintenance facilities and parts suppliers place it in a unique position to understand how current offline information flows in the business aviation industry to introduce friction to the global market for business aviation parts and services. CAMP is building a digital business that will streamline the exchange of parts and services and create substantial value for both CAMP and the aviation industry at large.

FBO One (part of the EIS division of CAMP Systems) is the leading global solution for aircraft handling and fuel management. Trusted by airport operators at over 200 locations worldwide our service ensures seamless secure and 24/7 operational effectiveness. We are a small but dynamic team distributed globally and take pride in fostering a collaborative innovative and relaxed work environment.

CAMP is an exciting company to work for not only because of its future growth prospects but also because of its culture. Smart motivated people who want to take the initiative are given the opportunity and freedom to make things happen. CAMP is part of the Hearst Transportation Division.

Job Summary
Are you a proactive relationshipfocused professional passionate about customer engagement and success Do you thrive in a dynamic technologydriven environment If so we invite you to join our team as a Customer Success Manager.

Responsibilities
Develop strong customer relationships and serve as the primary point of contact between clients and our business.
Lead onboarding for new customers ensuring they quickly and effectively adopt FBO One.
Provide training and demonstrations to help customers maximize the value of FBO One.
Assist the sales team by supporting lead generation managing sales opportunities and conducting product demonstrations.
Facilitate smooth transitions for new customers from sales to active users.
Identify customer needs and proactively offer solutions to enhance satisfaction and retention.
Address customer concerns coordinating with internal teams to resolve issues promptly.
Collect and share customer feedback to align with product sales and marketing strategies.
Monitor customer health and satisfaction providing reports and insights to internal stakeholders.
Represent FBO One at industry trade shows and events to enhance brand presence.
Requirements
You have proven experience (3 years) in a Customer Success Manager or similar role preferably in SaaS or aviation.
Demonstrates strong problemsolving and interpersonal skills with the ability to manage stressful situations effectively.
Has direct experience in FBO operations ground handling or aviationrelated roles with a solid understanding of industry challenges.
Is techsavvy and has experience with FBO software or aviationrelated systems such as CRM maintenance or accounting tools.
A startup mentality with the ability to thrive in a fastpaced dynamic environment is crucial as is a curious and experimental mindset always seeking ways to improve.
Possesses excellent communication skills both written and verbal in English.
Fluency in Spanish is required with the ability to communicate effectively with customers across the US and South America.
Can build and sustain longterm customer relationships based on trust and collaboration.
Holds a degree in business communications or a related field (preferred).
Must be open to occasional travel within the US and internationally.

Compensation: $85000.00 $105000.00 USD per year (dependent on experience)

CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer. We understand the value of diversity and its impact on a highperformance culture. All qualified applicants will receive consideration for employment without regard to race color religion sex disability age sexual orientation gender identity national origin veteran status or genetic information.

CAMP is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request reasonable accommodation please contact

All qualified applicants will receive consideration for employment without regard to race color religion gender national origin age sexual orientation gender identity disability or veteran status EOE

Required Experience:

Manager