Seasonal Clerical - Visitor Services

The Forest Preserve District of DuPage County provides opportunities for people to connect with nature. We offer to the public 60 forest preserves 175 miles of trails 47 miles of rivers and streams and 6 nature and cultural centers. We have 6 million visitors each year.

The districts mission is to acquire and hold lands containing forests prairies wetlands and associated plant communities or lands capable of being restored to such natural conditions for the purpose of protecting and preserving the flora fauna and scenic beauty for the education pleasure and recreation of its citizens.

Job Summary
This position will be responsible for providing excellent customer service and administrative support to their assigned site.

Essential Duties and Responsibilities:
Greet and welcome visitors to the site providing friendly and helpful assistance.
Answer visitor inquiries in person over the phone and via email providing accurate and detailed information about the centers offerings exhibits and services.
Handle complaints or issues with patience and professionalism.
Perform general clerical duties such as data entry filing record keeping and preparing mailings.
Open operate and regularly close the sites visitor center.
Assist in maintaining a clean and organized visitor center environment.
Process merchandise sales and handle supplies including pricing merchandise operating cash registers handling payments maintaining accurate inventory records cleaning shelves and displays and operating the storage of merchandise.
Assist with the preparation and distribution of promotional materials brochures and visitor guides.
Foster a working environment that promotes safe work habits; Become familiar with and observe all applicable safety rules policies and work procedures; Follow all safety rules that pertain to the duties performed and support all aspects of the Districts safety and risk management program; Keep work area clean orderly and free of hazards; Immediately report all unsafe conditions and incidents.
Maintains a supportive working environment and demonstrates a desire to exceed the expectations of internal and external customers.
Perform other duties as required.

Requirements:
Must be 18 years of age or older at the time of hire.
Experience in customer service retail or a related field is preferred.
Point of sales systems knowledge is preferred.
Working knowledge of Microsoft Office.
Knowledge of principles and processes for providing customer and personal services.
Knowledge of administrative and office procedures and systems.
Social and situational perceptiveness.
Time management skills.
Ability to keep neat and accurate records.
Effectively communicate verbally and in writing.
Coordination when dealing and working with others.
Dealing effectively with the public.

Schedule: Position starts early May. Expected end date is around late August. Hours are MondayFriday 8:00 AM 4:30 PM.

Pay: $1719/hour.

Work Environment: Requires working indoors at the Forest Preserves HQ location in Wheaton.

The Forest Preserve District of DuPage County is committed to fostering a diverse and inclusive workplace built on a foundation of respect integrity teamwork and excellence. Our organization provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.