Process Associate - Trust & Safety
Process Associate - Trust & Safety
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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
Inviting applications for the role of Process Associate Content Moderator Trust & Safety
As a Content Moderator you will moderate the Gaming platform (text image and video) in 3D gaming Environment to keep them free of any abuse identify glitches bugs making sure that the end user has a good gaming experience
Responsibilities
Review and moderate the platform by following the policies processes and guidelines and provide decision based on prescribed guidelines
Review and investigate 3D visual graphic audio and text content for violation of policies and guidelines. (For example slurs cuss words adult content etc.)
The role also involves moderating content of Egregious nature
Recognize trends and patterns and raise issues timely
Maintain a thorough understanding of process and policies
Accountable for performance standards (Efficiency Quality) in a weekly manner
Use market specific knowledge signals and insights to spot and scope scalable solutions to improve the support of our clients community of gamers
Qualifications we seek in you!
Minimum Qualifications
Any graduate
Experience in content moderation/trust and safety
Minimum B2 proficiency in English CEFR
If selected for bilingual language proficiency in the selected native language
Must be able to work on a flexible schedule (including weekends)
Basic PC skills (Internet navigation Microsoft Excel Word PowerPoint)
Comfortable with dealing with routine work quickly and at a high standard
Interest in playing PC games and acumen towards gaming terminologies & Industry
Preferred Qualifications/ Skills
Experience in playing PC games (PUBG/BGMI Fortnite COD etc.)
Culturally aware of the regional trends
Tech Savvy
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. Get to know us at and on LinkedIn X YouTube and Facebook.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
IC
Employment Type
Full-Time
