Bar and Front of House Staff

BAR AND FRONT OF HOUSE STAFF

Central Studio and Queen Marys Hall

Queen Marys College operates several incomegenerating facilities across its vibrant 25acre campus including a leisure centre theatre esports arena recording studio and facility lettings. Whilst the colleges primary goal remains its educational objectives there is an opportunity to increase the income and strengthen its reputation by making its facilities and activities available to the community.

Central Studio is a small stateoftheart theatre in Basingstoke located on the campus of Queen Marys College. The Studio hosts a wealth of events and performances including comedy dance drama live music childrens theatre and interactive workshops. Central Studio has been specifically designed to provide space as well as entertainment to the community and with a large variety of different spaces available the venue is suitable to cater for commercial professional amateur and community performances arts and educational organisations dance schools conferences training sessions meetings parties rehearsals and more.

JOB PURPOSE

To assist with the delivery of bar and front of house services within Central Studio and QM Hall venues. To comply with related laws and good practice.

IDEAL CANDIDATE

We are looking for an enthusiastic and dependable bar staff who strive to deliver excellent customer service. You need to be confident and ready to get stuck into everything with a cando attitude.

PERSON SPECIFICATION

The ideal applicant for this role is someone wishing to gain further experience in the leisure and hospitality sector. The role is fastpaced so you will need to match this with energy and enthusiasm.

Essential Criteria

An interest in the entertainment and hospitality sector

Good communication skills

Aged 18

The ability to work independently and use initiative

You should be willing and available to work evenings and weekends

The ability to pay attention to detail

Good administration skills

Computer literate and experienced using a POS or leisure management system

Desirable Criteria

Ideally you should have experience in bar retail or hospitality work

JOB DESCRIPTION

Accountable to: Licensee and Commercial Operations Manager

Key outcomes

A high level of customer service

Maintain a healthy and safe working environment

A high degree of efficiency and accuracy in serving customers or handling cash

Bar

To serve customers with beverages and confectionery before during the interval and after all performances in either the Central Studio or Queen Marys Hall bars

To cover the bar for the duration of the performance

To prepare interval drinks as and when required

To maintain the cleanliness of the bar and foyer area throughout the performance

To thoroughly clean the bar foyer area and dispose of bottles at the close of business

To restock the drinks coolers to ensure the bar is always fully stocked

To advise the Commercial Operations Manager and Licensee of any stock deficiencies

To carry out cleaning of bar equipment as and when required

To carry out any other duty as may reasonably be requested by the Commercial Operations Manager

Front of House

To ensure a high level of customer service during performances

To liaise with the performers and technicians to ensure that all shows are performed in a healthy and safe environment ensure they start on time and run as smoothly as possible

To act upon or refer to the Commercial Operations Manager any comments or issues raised by customers

To assist in ensuring that building security is maintained in all Front of House and Back Stage areas throughout the show within procedures detailed in Central Studios operational guidelines

To assist with the complete evacuation of the public spaces of Central Studio or QM Hall should the necessity arise

Benefits

This role attracts a number of benefits such as use of the Sports Centre facilities free onsite parking complimentary beverages for all staff related training and development and a generous sickness and maternity package.

Closing date Thursday 15 May

Salary: 12.34 per hour Holiday pay