Shift Lead - Housing Services
Shift Lead - Housing Services
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Salary Not Disclosed
1 Vacancy
Job Description
Lift Community Services is working with all levels of government to eliminate homelessness in the qathet Regional District. We are seeking individuals who are passionate about supporting from a harmreduction approach while serving program participants. Lift is an inclusive employer that welcomes applicants from all walks of life! Lived experience is valued by our team and we are looking for workers that represent the cultural diversity found in our community.
The Position
The Shift Lead is responsible for providing case management and direct support to clients at the assigned housing site as well as acting as the Responsible Person in Charge assigning shift duties ensuring continuity between day and night shifts and possessing advanced knowledge of site policies and procedures to ensure compliance on their shift.
We are looking for a dedicated and creative individual with strong leadership client care and organization skills who is committed to making a difference in the lives of the people we serve. You must be a team player who can work collaboratively in a lowbarrier setting with multiple competing priorities. This is a frontline role for people who have a natural ability to problemsolve and a passion for working directly with clients.
Overview
- Positions: 1
- Hours: 40hour weeks
- Shifts: 8am8pm or 8pm8am
- Hourly Wage: $27.15/hr for day shifts or $29.15/hr for overnight shifts on a 5step wage grid
- Benefits:Competitive extended health benefits and an up to 4% matching RSP plan
- Job Type: Fulltime
- Reports to: Housing Services Manager
- Start Date: ASAP
- Closing Date: May 15 2025
- Questions Contact Nova Milford at
Key Tasks and Competencies
- Provide leadership for the shift and ensure shift duties are completed to a high standard of quality and compliance
- Act as the Responsible Person in Charge (RPIC) in the absence of the Assistant Manager
- Prepare nightly formal handover to night shift to ensure optimal site safety; receive handover from night shift every morning
- Ensure documentation filling safety reports record keeping and communications are completed according to site policies and procedures
- Support the Coordinator with data entry and administrative tasks
- Report urgent safety and maintenance concerns to the Coordinator and/or Supervisor on Call
- Report urgent client care concerns to the Coordinator and/or community care teams
- Provide training and orientation for new staff
- Support 1015 assigned clients in a personcentered traumainformed manner through activities such as goal planning home support crisis intervention harm reduction resource referrals peer counselling and safety planning
- Assist the site coordinator with intake and discharge of clients
- Prepare weekly client reports ahead of case planning meetings
- Hold a monthly lifeskills session open to all participants
- Assist with implementing and monitoring behavioural support and eviction prevention plans
- Ensure compliance with the Good Neighbour Agreement and relevant site policies
- Provide leadership on site security; serve and enforce bars according to established guidelines
- Communicate with neighbours community partners and emergency services (Police Fire Ambulance) in a professional and responsive manner
- Provide leadership on medical emergency response including First Aid and Advanced Overdose Response
- Ensures adherence to regulatory and safety standards (BC Housing Health Canada WorkSafeBC Lift Policies etc.)
- Oversee peer job draw and daily neighbourhood/site sweeps
- Escalate complex client and staffing matters to the Coordinator
- Refer maintenance and supplies needs to the Maintenance Coordinator
- Build and maintain a network of positive working relationships with other team members community partners and the people we serve
- Carry the oncall phone 24 hours/day for one week out of every 8 weeks and respond to emergencies and scheduling needs after hours
Qualifications and Lived Experience/Education and Training
- Related diploma or degree preferred or minimum Grade 12 plus two (2) years of recent related experience or an equivalent combination of education training and experience.
- Certificates in First Aid Overdose Response Crisis Intervention and Deescalation Trauma and Mental Health
- Advanced Overdose Response training
Specialized knowledge
- Understands the concept of barriers to housing and systemic issues that contribute to homelessness
- Understands the needs of individuals with concurrent disorders
- Knowledge of local communitybased services for mental health and substance use
- Familiar with common health issues and knows when a health issue is an emergency
- Maintains a basic awareness and understanding of street culture
- Understanding of harm reduction practice
Skills and Abilities
- Demonstrated leadership skills in a collaborative team environment
- Demonstrated ability to work independently organize work and practice selfcare
- Demonstrated ability to communicate effectively and professionally both verbally and in writing
- Systemsbased knowledge: navigating healthcare criminal justice and social services referrals and connections to other service providers working and communicating across services/teams
- Demonstrated ability to understand and maintain established professional boundaries
- Requires Vulnerable Sector Check and/or Criminal Record Check clearance.
We appreciate all applications however only those selected for an interview will be contacted.
As an inclusive employer we would like to make the recruitment process as accessible as possible. Please contact us to let us know how we can best support you.
We live and work on the homelands and territories of the Tlaamin People. We honour the land the Tlaamin People and their treaty and continually seek to strengthen our relationship and responsibilities to them as guests in the territory.
Required Experience:
Manager
Employment Type
Full-Time
