Seasonal Rental Consultant - Ottawa
Seasonal Rental Consultant - Ottawa
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Job Description
PRINCIPAL FOCUS:
Under the direction of Rentals management the Rentals Consultant is responsible for providing professional knowledgeable and efficient advice and assistance to enable customers to rent the appropriate products on time via a positive customer experience.
PRIMARY RESPONSIBILITIES:
- Provision of best in class service to customers
- Assess and analyze customer requests either in person via emails or phone calls or when prepping equipment to ensure that the best solution is provided for the customers needs.
- When Prepping equipment:
- Prep equipment orders quickly and on a timely basis
- Conduct tasks carefully and thoroughly
- Test double check and store accurately
When providing Front Counter service:
- Create optimal rental opportunities through:
- Offering attachments and other upselling as appropriate
- Follow up on quotes
- Follow up calls to previous customers
When providing Client Communications service:
- Make our phone and email customers feel cared about and cared for on an efficient and timely basis through:
- Timely response to phone calls and emails
- Thorough and timely resolution to customer requests and needs
- Efficient completion and processing of orders
- Investigation and resolution on outstanding orders.
COMPETENCIES:
- Excellent interpersonal skills to deal with all types of people in a positive fashion
- Excellent communications skills both in terms of clear conversational skills and in terms of listening/hearing the customer and providing clear information back to the customer.
- Excellent command of the English language. Bilingual English/French would be an asset.
- Detailed and accurate.
- Ability to multitask.
- Comfortable working in a fastpaced environment.
- Presents a professional image to match the Vistek brand.
- Able to lift 40 lbs.
QUALIFICATIONS AND EXPERIENCE:
- Graduate of a recognized college or university photographic or video program
- Minimum of one year working in an industry environment
- Competent in Microsoft suite
- Comfortable using computerized inventory or other ERP system
- Previous retail experience considered a definite asset.
Vistek proudly supports employment equity and diversity and encourages all qualified applicants to apply. All job applicants have the right to accommodation if required.
We thank all candidates for their interest but please note that only those candidates selected for an interview will be contacted.
Required Experience:
Contract
Employment Type
Temp
