Customer Care Specialist- EST
Customer Care Specialist- EST
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$ 38 - 40
1 Vacancy
Job Description
Join Amplity the fullservice goto partner of biopharma companies that delivers flexible specialized medical commercial services. No matter where a drug is in its lifecycle we scale with ease to maximize resources improve impact for all our clients. Through strategic partnerships deep therapeutic expertise Amplity transforms how breakthrough treatments reach the people who need them.
We are currently seeking passionate highly motivated experienced individuals with a demonstrated track record of success in the contact center environment. Our clients Contact Center supports inbound Healthcare Service programs across a multitude of marketing campaigns disease states and projects. This Contact Center provides customer service support to inbound inquiries across several channels to include telephone email postal mail fax and chat.
Customer Care Specialist
Customer Care handles inbound unsolicited customer calls from Consumer and Healthcare Professionals for inquiries such as product questions adverse events sample requests etc. The Customer Care Specialist is responsible for handling inbound customer inquiries including identification and processing of Adverse Events and Technical Complaints.
Remote Position
Essential duties and responsibilities include but are not limited to the following:
- Provides customer service support in handling all patient inquiries through phone eMail direct mail and other channels
- Maintain excellent quality standards adhere to approved materials and guidelines
- Accurately collect information required by individual programs and correctly capture in specific program databases
- Answer product questions from customers according to company policy utilizing approved FAQs and discussion guides
- Exhibit effective communication and telemanagement skills. Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology as needed
- Effective identification and processing of potential Adverse Events and Technical Complaints in accordance with our Clients Working Practice Documents (WPDs)
- Demonstrate adherence to all Privacy/Security procedures as outlined in applicable WPDs
- Adhere to all company policies and Standard Operating and Working Procedures
- Display flexibility within department to maximize utilization including performing administrative and nontelecommunication duties as needed
- Identifying and triaging customer escalations through resolution including collaboration with other functions to ensure compliant solution
Requirements for the position:
- BA/BS degree or relevant work experience
- Customer servicerelated experience
- Expert level typist
Employees can expect to be paid a salary of approximately $38K $40K.
EPIIC Values:
All positions at Amplity Health have a responsibility to demonstrate our EPIIC Values in order to uphold our highservice standards.
Excellence: We set high standards. We are solutionsfocused and achieve outstanding results with a professional and positive attitude.
Passion: We love what we do. Our energy inspires engages and motivates others.
Innovation: Our ideas set us apart. We are curious and bold and challenge traditional ways of working.
Integrity: We are open honest and transparent. We do the right thing with courage and understanding.
Collaboration: We are better together. We actively seek the participation of others to achieve greater outcomes.
About Us
Amplity powers biopharma innovation through expertled teams that deliver. Whether you knew us in the 80s as Physician Detailing Inc. or in the 00s as part of Publicis Health the companies that came together in 2019 to form Amplity have delivered contract medical commercial communications excellence for 40 years.
Our peopledriven techenabled DNA fuels everything we professionals understand the pharmaceutical industry from the inside out. With a deep grasp on product lifecycles marketing hurdles operational nuances the complex needs of providers and patients we help our clients launch products operate smoothly with precision across all business shapes sizes specialties.
We are on a mission to improve patient outcomes through executional excellence enabling our partners in pharma to thrive in turn. At Amplity we are allies in excellence. And we do it quicker better nicer than anyone else.
Our Diversity Policy
We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex race color religion national origin age disability marital status sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individuals skills knowledge abilities job performance and other qualifications. In addition Amplity Health maintains policies and procedures designed to comply with applicable federal state and local laws governing nondiscrimination in employment in every location in which Amplity Health has facilities.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
