Customer Care Representative

Amplifon Americas parent company to MiracleEar a world leader in hearing health care has a strong demand for diverse authentic creative and versatile talent for our Customer Care Representative. We are looking for someone who is forwardthinking to help us strive towards everyday excellence while focusing on customer devotion and personal impact to ensure we are acting responsibly in everything we do.

As a Customer Care Representative you are the customers first point of contact when they call in to our call center to make an appointment at one of our clinics. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that MiracleEar is known for. Individuals with experience in call center telemarketing or highvolume sales or working in the customer service industry would be a good fit for this role.

Responsibilities:

• Conduct outbound calls with existing and prospective clients to schedule an appointment with our Hearing Care Professionals
• Drive marketing campaigns by being the first point of contact for customers engaged through multiple marketing channels (ex. Inbound/outbound calls email website inquiries mail campaigns etc.) and capturing customer data
• Educate customers on MiracleEar programs products and services and resolve client inquiries
• Maintain accurate customer records and update as necessary
• Develop client rapport by providing bestinclass client experience for diverse customer base
• Provide other duties as required which may include but are not limited to reception support admin support Clinic support and basic invoicing

Qualifications in this role include but are not limited to:

• 1 years of experience in highvolume sales call center environment or telemarketing
• High school diploma or equivalent required
• Experience with Microsoft Office and comfortable with technology
• Excellent verbal and telephone communication skills
• Able to type while listening attentively while on the phone
• Strong interpersonal skills that allow effective working relationships with a range of clients colleagues and vendors.
• Strong problem solving and organizational skills
• Onsite Hours: Monday Friday 10am to 7pm with one required Saturday a month 8:30am 5pm

Preferred Experience and Skills:

• Experience in sales marketing or the healthcare industry is an advantage

Benefits Offered:

• $15$16/hour plus incentives
• Health Insurance: Medical dental vision Paid Time Off Paid Holidays & 401K Plan
• Opportunities for growth within the department and company

About us:

For over 75 years MiracleEar has led the way in innovation and customer service helping over 50 million people with hearing loss. With 1500 franchised and corporately owned retail clinics across the United States weve developed a deep understanding of how to care for customer needs and take pride in improving every customers quality of life.

Through the MiracleEar Foundation we give back to the local communities we serve with a portion of every hearing aid sold helping someone in need. Fostering a culture of belonging allows us to deliver on our promise of helping millions of diverse customers rediscover all the emotions of sound.

Our parent company Amplifon is the global leader in the retail hearing aid industry operating nearly 10000 clinics in 29 countries worldwide. In recognition of our commitment to empowering people we are thrilled to announce that Amplifon has been honored as a Top Employer 2024 across Europe the United States Canada and New Zealand by the Top Employers Institute.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. If selected for an interview please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

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