Customer Service Representative - Remote in Charleston, WV
Customer Service Representative - Remote in Charleston, WV
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
At CVS Health were building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nations leading health solutions company we reach millions of Americans through our local presence digital channels and more than 300000 purposedriven colleagues caring for people where when and how they choose in a way that is uniquely more connected more convenient and more compassionate. And we do it all with heart each and every day.
Position Summary
*Must live within 50 miles of Charleston WV
*Training Schedule: (First 6 weeks) 8:30 AM 5:00 PM EST Monday through Friday
*Production schedule: 8:30 AM 5:00 PM EST Monday through Friday
As a Member Service Representative you will be providing telephone assistance to Aetna Medicaid members and providers. You will assist with an array of inquiries such as eligibility provider changes and requests for ID cards. We strive to provide an excellent experience to our callers each and every time. Calls are inbound and strong customer skills are required to be successful in this role.
Responsibilities include but limited to the following:
Answering incoming member and provider calls and responding to inquiries regarding benefits eligibility services prior authorization requirements extra benefits and programs etc.
Requires highspeed internet connectivity with secure service via ethernet cable use of WiFi is not permitted.
Company provides equipment and training.
Required Qualifications
Must commute to the office in Charleston WV when unable to work from home due to prolonged technical problems
Ability to communicate effectively with members and providers orally and in written form ability to meet performance standards attendance requirements and call quality goals
Must be able to work from home and prove to be selfsufficient
Preferred Qualifications
Experience with working remotely in a call center setting
Experienced with Medicaid and Medicare
Education
High school diploma or equivalent GED
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 $25.65This pay range represents the base hourly rate or base annual fulltime salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience education geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers patients members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages our great benefits include:
Affordable medical plan options a 401(k) plan (including matching company contributions) and an employee stock purchase plan.
Nocost programs for all colleagues including wellness screenings tobacco cessation and weight management programs confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off flexible work schedules family leave dependent care resources colleague assistance programs tuition assistance retiree medical access and many other benefits depending on eligibility.
For more information visit anticipate the application window for this opening will close on: 05/16/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal state and local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
