Customer Experience Product Manager
Customer Experience Product Manager
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Job Description
World leader in gases technologies and services for Industry and Health Air Liquide is present in 80 countries with approximately 66000 employees and serves more than 36 million customers and patients. Oxygen nitrogen and hydrogen have been at the core of the companys activities since its creation in 1902. Air Liquides ambition is to be the leader in its industry delivering longterm performance and acting responsibly.
Candidates must have valid employment authorization in the U.S. and must not require visa sponsorship now or in the future. This position is not open for nonimmigrant visa sponsorship.
How will you CONTRIBUTE and GROW
The Customer Experience Products Manager is accountable for executing the strategy and roadmap of the Customer Experience Domain ensuring alignment with the global product strategy defined with the Customer and Employee Experience Domain Director and with Group IT stakeholders. He/She collaborates closely with local and regional teams to guarantee effective deployment adoption and support of IT products and services within the Domain.
Primary Duties and Responsibilities
Support the Customer & Employee Experience Domain Director in the following activities:
Customer Experience Domain roadmap
Convert Customer Experience Domain Strategy into clear goals & priorities and execute related product roadmap activities
Support PMs when identifying strategic needs in their scope and oversee prioritization of initiatives across product teams allocating resources & funding across teams
Coordinate the Customer Experience Domain teams work animate PM/PO community securing engagement & collaboration
Collect & consolidate relevant KPIs/insights to report on value delivered at the Domain level
Driving rollout and change management activities for global products of their Domain scope
Monitor adoption and success realization qualify/quantify value delivered at the Domain level
Ensure overall work of products team is achieved in time and within budget
Promote adoption of IT solutions by driving awareness training and stakeholder buyin within the Domain
Ensure consistency and coordination between products team of the scope foster best practices and synergies
Education Training or Certification Requirements
Bachelors degree in Engineering Computer Science Project Management MIS Business or a related discipline
5 years experience in two of the three areas: Business/Operations IT or Project Management.
General Requirements and Knowledge
Expertise in the Domain scope with a deep understanding of challenges in the Domain for their geographical scope
Knowledge in CRM eCommerce and sales related business processes is a must.
Strong strategic planning capabilities
Strong experience in project management
Experience in people management
Stakeholder engagement & communication / animation skills
Familiarity with agile principles & associated ways of working
Our Differences make our Performance
At Air Liquide we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees our customers patients community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent both individually and collectively and it helps foster our ability to innovate by living our fundamentals acting for our success and creating an engaging environment in a changing world.
Required Experience:
IC
Employment Type
Full-Time
