LCS Services Specialist
LCS Services Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Stiles has been helping manufacturers nationwide increase their efficiency and productivity for more than 50 years. With worldclass machinery backed by an experienced and responsive support team extensive parts inventory unique upgrade capabilities and a nationally accredited education and training program Stiles builds solutions around our customers needs.
We offer expertise in manufacturing a range of materials including wood plastics composites carbon fiber glass stone and nonferrous metals. Our innovative concepts new technologies and outstanding service extend to aerospace transportation alternative energy architecture and structural elements furniture retail fixtures and other industries.
Stiles is headquartered in Grand Rapids Michigan and has regional offices in High Point North Carolina; Bristol Pennsylvania; Coppell Texas; and Rancho Cucamonga California.
Interested in joining the Stiles team We offer our team members a generous benefit package an opportunity for career advancement and support in your career every step of the way!
Essential Functions
- Promotion and sale of upgrades modifications and assigned enhancement equipment groups.
- Ensure customer needs are fulfilled by maintaining an organized schedule and work environment.
- Process paperwork for quotations sales orders and purchase orders.
- Maintain good relationships with customers suppliers and Stiles personnel.
- Improve contact with regional service personnel in assigned route area.
- Maintain Proactive / Positive business relationship with Tech Support Department.
- Visit customers facilities for all LCS services offerings including but not limited to parts purchasing Tech and Service Contracts as well as modernization options.
- Assist in locating and deciphering new product option ideas for department promotions.
- Submit monthly activity reports on site visits as well as processing of expense report cold call and email communications.
- Van Route operations in assigned business territory as well as development of customer site additions.
- Increase recognition of ANCI and Core product solutions to customers in Site Visits
- Promotion and capture of Modernization solutions and improvements
- Promotion and capture of Tech Support Service contracts
- Assist in Parts Solutions Capture and Competitor details on Customer usage tendencies and new source options.
- Assist Directors in development of future product offerings and solutions for local or regional customer locations.
- Assist Regional Sales Personnel in Machine Lead development and Customer activity information at assigned route sites as well as cold call promotional sites.
- Development and Partnership with Industry Influencers to gain market presence as well as product promotion solutions.
Qualifications:
- High school degree or GED completion
- Customer service experience desired
Skills & Abilities:
- Efficient in MS Office Suite
- Effective communication skills both oral and written
- Welldeveloped organizational skills
- Organizational skills and ability to multitask
- Effective customer service skills
- Personnel Management skills
- Vendor / Supplier Communication experience
Work Environment
- Typical office environment
Required Experience:
Unclear Seniority
Employment Type
Full-Time
