Senior Content Designer

Job Description:

About the Role:

Were looking for a Senior Content Designer to join our growing collaborative and creative team and immediately contribute to our mission of enhancing the lives of immigrants and their families by offering the most reliable global financial services products. In this role youll be creating UX content experiences for key product teams. Youll report to the Senior Manager of Product Content. This is a hybrid role to support team collaboration and is based in Remitlys office in Seattle Washington.

You Will:

• Lead UX product content design for key product teams ensuring highquality clear content that serves Remitlys diverse international audience. Your content will reflect a customerfriendly confidenceboosting voice and tone that promotes customer trust and loyalty. Your content will be clear concise accessible onbrand and easy to localize. Beyond the inproduct experience youll also ensure that communications (SMS push notifications and emails) are crisp and engaging and help customers manage their transfers with ease.
• Collaborate side by side with product designers to develop user flows and pinpoint the right components needed to create a frictionfree user experience.
• Join and partner with a team of fellow content designers: Pinpoint the justright terminology to use in our apps and features. Contribute to team critiques and foster team skill building and growth.
• Partner with other crossfunctional teams including:
  • UX research and analytics: Youll use data user research and voice of customer feedback to inform UX content design decisions. Youll collaborate with UX researchers and product designers on hypothesis creation research planning remote and inperson UX research sessions and evaluation.
  • Product management: Partner on the creation and refinement of product requirements. Lead contentfocused A/B experimentation to uncover content insights and continually optimize the customer experience. Collaborate on quality assurance testing and bug bashing.
  • Marketing: Develop and refine messaging frameworks and sweat the details over how theyre reflected in the UX.
  • Engineering: Collaborate to ensure that the content you design comes to life for our customers exactly the way you intended.
  • Compliance legal privacy and security: Ensure content alignment with international regulations.

You Have:

• At least 3 years of content design experience with strong content strategy and UX writing skills.
• A bachelors degree in English journalism communications user experience humancomputer interaction or equivalent experience.
• A UX content design portfolio of indepth case studies that showcases your content design thinking and how you approach develop and iterate your work.
• Expertise with product design tools especially Figma.
• Familiarity with strategic content design tools and techniques including content audits gap analyses empathy maps messaging frameworks information hierarchy mapping and voiceandtone mapping.

Compensation Details. The starting base salary range for this position is typically $136000 $165000. In the U.S. Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered as well as other financial benefits and total compensation components offered with this role. #LIhybrid

Our Benefits:

• Flexible paid time off
• Health dental and vision 401k plan with company matching
• Paid parental medical military and family care leave
• Mental Health & Family Forming Benefits
• Employee Stock Purchase Plan (ESPP)
• Continuing education and travel benefits

We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race creed color religion sex gender identification and expression marital status military status or status as an honorably discharge/veteran pregnancy (including a womans potential to get pregnant pregnancyrelated conditions and childbearing) sexual orientation age (40 and over) national origin ancestry citizenship or immigration status physical mental or sensory disability (including the use of a trained dog guide or service animal) HIV/AIDS or hepatitis C status genetic information status as an actual or perceived victim of domestic violence sexual assault or stalking or any other protected class as established by law.

Remitly is an EVerify Employer

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.