Vice President, Global Relationship Manager

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industryfirst accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From largescale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fastmoving innovationdriven environment love building and deploying cuttingedge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cuttingedge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today. Get to know us at and on LinkedIn X YouTube and Facebook.

Inviting applications for the role of Vice President Global Relationship Manager
This role ensures Genpact experiences with current clients through relationship building and understand its clients needs and goals. You will be managing relationships with existing and target new executives in existing clients. You can expect this position to be mapped to one or multiple accounts within a particular vertical that Genpact services.

Responsibilities
Responsible driving growth within a regional portfolio or account of >$5M through partnership with enterprise sales and mining of existing relationships; identify/close/deliver consulting opportunities as well as larger transformation opportunities including managed services
Build vision for account/portfolio and enable vision through strategic roadmap including the creation and implementation of growth plans
Leads account planning and account strategy.
Understands the levers that impact P&L and contract or change management to drive improved account performance.
Understands how to set up operational processes and approaches that help optimize account management including an overall client engagement strategy.
Understand the marketplace and the competitor offerings provide market intelligence for costing on proposals crosssell all Genpact products and drive strategic sales initiatives for highergrowth penetration
Source new growth opportunities by looking for areas to add value to clients business aligning the team necessary to engage with the opportunity and pursuing with vigor.
Develops meaningful internal/external relationships with Csuite leaders across the client organization.
Builds reputation as a trusted advisor with CXO Business and Functional leaders by developing a nuanced understanding of clients strategic goals/pain points/market opportunities; and shares creative ideas and new value propositions regularly.
Build run and be responsible for the governance around customer and Genpact communication to enable better visibility transparency and partnership within the relationship.
Initiate New relationship outreach and execute the customer communication plan to expand sphere of influence in existing and new buying centers.
Work upon keeping the client as Trusted Advisor in Client Satisfaction surveys and action any feedback received in the survey.
Acts as a consultant to clients in the area of business and provides insights/directions on how to use new technologies to drive a transformation agenda relevant to C level executives.
Understands how to lead with Digital and DataTechAI as the tip of the spear with clients (not just traditional IO/BPO).
Facilitates the commercial details and negotiation of an opportunity such that both parties are satisfied with the value gained.
Understands how to construct Genpacts Impact Commercial Models that align with clients business drivers and objectives.
Provide insights on what is happening with customers financials and drive business strategies within operating teams to make valuable contributions to the customer.
Partner with RFI/RFP team and Finance on proposals to realize customer needs while maintaining profitability
Partner with onshore and offshore delivery teams to build effective deal solutions
Qualifications we seek in you!
Minimum Qualifications
Proven experience handling senior client relationships at Fortune 500 companies
Experience leading and closing endtoend deals of $5M TCV or larger
Relevant years of business/segment/industry expertise
Sound financial & commercial business understanding
Prior consulting experience
Bachelors degree in business technology analytics or a related field. MBA is preferred.
Experience managing large strategic relationships and proven track record growing account revenue / portfolio size
Proven experience in expanding relationships in new and existing buy centers with executives at CXO and below levels to drive value to the client
Preferred Qualifications/ Skills
Has tolerance for ambiguity is comfortable with change and can flex quickly.
Relates openly and comfortably with diverse groups of people.
Holds self and others accountable for meeting commitments internally and externally.
Delivers on commitments showing others they can be trusted to do what they say theyll do.
Takes responsibility for the outcomes of individual actions and decisions and successfully transforms efforts into results.
Develops and delivers multimode communication that conveys a clear understanding of the unique needs of different audiences.
Is viewed to be a trusted advisor both internally and externally to key stakeholders.
Exhibits speed to outcome and consistently achieves results.
Is competitive hard driving and motivated by delivering value.
Why join Genpact
Lead AIfirst transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain handson experience worldclass training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fastmoving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a valuesdriven culture Our courage curiosity and incisiveness built on a foundation of integrity and inclusion allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.