Guest Services Host
Guest Services Host
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
LOCATION: Cotswold Designer Outlet
PAY RATE: 12.60 per hour
SHIFT PATTERN: as required 20 hours per week
If you require any additional support or adjustments during the recruitment process please dont hesitate to contact our Recruitment Department at. Were here to help!
ROLE OVERVIEW AND PURPOSE
We are looking for a professional trustworthy Guest Services Host who would enjoy working in an exciting fastpaced environment ensuring that all guests and visitors receive a warm welcome and a lasting first impression of the center.
Your responsibilities will be looking out for the safety and welfare of members of the public who visit the centre to ensure that they have a pleasant shopping experience without fear of any incidents occurring which may affect that experience.
KEY RESPONSIBILITIES
Responding to both written and verbal enquiries from customers
Directing customers to required stores within the centre.
Transferring telephone calls to Management staff if required
Selling centre gift cards and reconciling cash at the end of the day
Health and Safety checks
Mobility Scooters and wheelchairs hire operation.
Drop It services operation.
Reporting and logging maintenance jobs
Maintaining stock levels of centre leaflets and signage
Greet incoming and departing guests warmly with a genuine smile and eye contact; escort the guest where possible to the location/destination.
Upsell CDO gift card to our guests visiting the centre.
Being knowledgeable about the local area attractions directions and facilities and to supply this information to guests on a regular basis.
Answer incoming calls and provide appropriate information.
Responsible for cash float
Build relationships and loyalty with guests colleagues and brand partners always with an ability to anticipate their needs.
Ensuring the safety and wellbeing of our guests and coworkers by maintaining a knowledge of crisis and emergency procedures
To always maintain personal hygiene standards
Ensuring interdepartmental communication and cooperation in the interest of better guest satisfaction.
Maintain professional grooming standards.
Ensure KPIs are delivered and met.
Adhering to data protection protocols GDPR
REQUIRED SKILLS AND EXPERIENCE
Ability to work in a fastpaced team with the ability to remain calm under pressure.
Outstanding Communication skills both internal and external
The ability to effectively prioritize your workload and build relationships.
Excellent attention to detail
A customerfocused approach
A proactive/cando attitude to work.
The ability to work on own initiative and take full responsibility for the role.
The ability to follow processes/instructions.
High attention to detail.
An ability to work under pressure.
Able to work both independently and as part of a team.
An ability to quickly adapt to a very busy operational environment.
A reliable and flexible approach to work.
Excellent written and verbal communication skills in English.
Benefits
Were proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UKbased GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work our innovative employee app where you can find:
- Perks: discounts gift cards cashback and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health money and work
- Support: Online chat or telephone service for urgent support in a crisis
For more information about ABMs benefits visit our careers page
ABOUT US
ABM is one of the worlds largest providers of integrated facility services. A driving force for a cleaner healthier and more sustainable world ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning engineering parking electrical & lighting energy solutions HVAC & mechanical security and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries from commercial office buildings to schools airports hospitals data centres manufacturing plants and distribution centres entertainment venues and more. In the UK were proud to service icon sites across the country with more than 10000 team members. For more information visit .
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age disability gender reassignment sex marriage and civil partnership status pregnancy and maternity status race religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Employment Type
Hourly
