Guest Services Lead - Guest Services Patient Transport - AM (026)

High school diploma or equivalent and one (1) year of experience in customer service healthcare or hospitality required. Work experience may substitute for education requirement.

Compensation:
Pay Range: $15.00 $20.30 / hour
Benefits available for eligible positions include: 100% tuition assistance wellness initiatives generous paid time off paid parental leave Public Service Loan Forgiveness Program eligible employer plus more. In addition to our manybenefits and perks UAB Medicine provides a variety of resources to support employees both personally and professionally.

Work with the Best at UAB Medicine:
UAB Medicine is Alabamas largest singlesite employer and operates over 1200 beds and over 200 clinics in Birmingham Alabama. When you become part of UAB Medicine you join a nationally ranked academic medical center committed to education and advancing medical science through research.

U.S. News & World Reports Best Hospitals #1 in Alabama
Americas No. 1 Best Large Employer Forbes 2021
Level I Trauma Center
NCIDesignated Comprehensive Cancer Center Comprehensive Transplant Institute Comprehensive Stroke Center

Our success in patient care innovation and education is a direct result of our supportive and inclusive culture. Whether you are looking to start your career fasttrack your development or diversify your skills UAB Medicine offers avenues for advancement that other employers cannot match.

Job Description:
To assist and execute daily duties as assigned by Guest Services Leadership to ensure operations are effective efficient and employees are supported in order to provide the best patient or guest experience. This position will be a part of a leadership structure that supports both the Guest Svcs Rep and Patient Transporter positions throughout the medical campuses. To assist the Coordinator positions and supervisor in the department. To ensure compliance with department standards. To consult with the Coordinator for any type of escalated situation or need for heightened attention regarding customer interaction. To take the lead on any questions that employees may have regarding responsibilities performance or how to use tools/resources. To be the point person for helping with patients guests or other employees. To train and develop employees daily. May coach around behaviors or responsibilities in your assigned area and consult with leadership if further action is needed. To communicate with employees colleagues and other departments.. To act as the main source of communication to leadership with any events in your area including reporting volume stats or employee availability.

1. Responsible for activities in your assigned area(s) including employee job performance attendance coverage assisting employees assisting customers and communicating with leadership. Refers any specific issues or problems to the coordinator or supervisor. Monitors performance and efficiency in assigned work area(s) by consulting with various systems and or leadership.
2. Dispatches equipment and personnel resources to areas within UAB Medicine according to customer needs and or leadership direction.
3. Assists with various activities such as training orienting and providing customer service in accordance with UAB Hospital Core Values.
4. Provides excellent customer service by utilizing AIDET. Proactively offers help by taking ownership of all patients family and or employee concerns in their assigned areas.
5. Acts as a key component in communicating dept. policies news updates etc. Directs employees to the appropriate resources or policies to help create an engaged and educated work group.
6. Collects equipment and monitors various department systems/processes.
7. Proactively rounds in assigned areas to ensure customer needs are met. Ensure employees are within compliance and helps ensures a safe environment for our patients.
8. Performs other duties as assigned.