Customer Service Specialist
Customer Service Specialist
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Job Description
Overview
Join StoneX Bullion GmbH A Global Leader in Precious Metals
StoneX Bullion GmbH part of a Fortune 100 Nasdaqlisted company is one of Europes largest online precious metals traders. We specialize in gold silver platinum and palladium serving customers worldwide with highquality products and outstanding service. As a company built on strong values of integrity customer focus and excellence we offer a dynamic and international work environment where innovation and collaboration thrive.
Retail: Empower individual investors and yourself in the world of retail through a range of different financial products rooted in innovation and market intelligence. From FX and CFDs to precious metals master an exciting world of wealth management tools.
Position Purpose:
As a Customer Engangement Manager you will be a trusted point of contact for our customers ensuring they receive expert guidance and a seamless experience. You will play a key role in building and maintaining strong customer relationships in an industry that values trust and expertise
Responsibilities
Primary duties will include:
- Engage with customers worldwide via email phone and live chat in German English and ideally Spanish.
- Advise and assist customers with product information orders and account management.
- Resolve inquiries efficiently ensuring customer satisfaction while maintaining high service standards.
- Identify customer needs and offer tailored solutions to enhance their experience.
- Collaborate with a multicultural team to streamline processes and improve private customer success strategies.
- Support innovation by sharing insights that help refine and optimize service offerings.
Qualifications
To land this role you will need:
- Languages: Native German with strong English and Spanish skills
- Customer Service Experience: Ideally in an international or fastpaced environment.
- Excellent Communication Skills: Ability to engage with customers professionally and empathetically.
- ProblemSolving Mindset: Quick thinker with a proactive solutionoriented approach.
- Team Spirit: Thrives in a multicultural team where different languages and cultures come together to support a global customer base.
Working environment:
- Hybrid
Required Experience:
Unclear Seniority
Employment Type
Full-Time
