Learning & Development Manager

What are we looking for

A Learning & Development Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Thorough knowledge of modern learning and development tools and technique
• Excellent communication and presentation skills
• Excellent people management skills
• Demonstrated ability to develop interpersonal relationships
• Positive attitude
• Committed to delivering a high level of customer service both internally and externally
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work on their own or in teams
• Proficiency at an intermediate level with computers and computer programs including Microsoft Word PowerPoint
• Exceptional presentation and grooming

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Tertiary qualifications or other collegiate-level degree in Training or Human Resources

Leaders involved in the pre-opening of a hotel need a mix of technical expertise operational know-how strategic thinking and leadership skills to ensure the property launches successfully. Here are the key required skills:

1. Project Management

Ability to manage timelines budgets and resources effectively.

Overseeing pre-opening activities like construction procurement and vendor coordination.

Ensuring compliance with deadlines and regulatory requirements.

2. Strategic Planning

Developing and implementing a detailed pre-opening roadmap.

Setting priorities identifying critical tasks and anticipating potential challenges.

Creating operational workflows and systems before the opening.

3. Operational Expertise

Understanding all hotel departments including housekeeping front office food & beverage and engineering.

Ensuring operational readiness and team training before opening day.

Coordinating with various stakeholders to meet brand standards.

4. Team Leadership and Development

Hiring onboarding and training staff for various departments.

Inspiring and motivating the pre-opening team to stay focused and aligned with goals.

Promoting collaboration and addressing staff concerns during high-pressure times.

5. Budgeting and Financial Management

Managing pre-opening budgets for staffing marketing and procurement.

Analyzing forecasts to ensure the hotels financial health post-opening.

Negotiating vendor contracts and overseeing cost control.

6. Brand Knowledge and Standards Implementation

Deep understanding of the hotels brand standards and values.

Ensuring consistency in design service and operational practices.

Implementing quality assurance processes aligned with the brand.

7. Crisis Management and Problem-Solving

Quickly addressing unexpected challenges during construction staffing or equipment setup.

Maintaining calm and finding solutions under tight deadlines.

Managing risks and ensuring safety compliance.

8. Attention to Detail

Overseeing the final stages of construction design and furnishing to ensure perfection.

Ensuring operational processes and service standards are fully ready for the opening.

9. Communication and Stakeholder Management

Keeping all stakeholders including owners investors and the management company updated on progress.

Maintaining transparent communication with the team and external partners.

Acting as the face of the project during pre-opening press and community events.

10. Adaptability and Resilience

Flexibility to adapt plans when unforeseen challenges arise.

Maintaining focus under high-pressure and fast-paced conditions.

Balancing long-term goals with immediate pre-opening demands.

Successful leaders in hotel pre-openings must also possess a customer-centric mindset ensuring the guest experience is the primary focus from day one.

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

A Learning & Development Manager will act as a change catalyst for cultural and organizational transformation through the development of function excellence among Team Members.

What will I be doing

As a Learning & Development Manager you serve as an integral component of the Human Resources function by supporting learning and development initiatives through Hiltons comprehensive training framework. Specifically a Learning & Development Manager will perform the following tasks to the highest standards:

• Support departments in developing cutting edge functional excellence and in developing leadership capabilities
• Act as a change catalyst in the cultural and organizational transformation of the Hotel
• Provide key input of Training aspects for all activities and plans of the Hotel
• Support individual and team development career development and training and experience-based learning
• Induct coach and mentor new Team Members
• Interact with hotel leaders responsible for people development on a daily basis to provide support to operational departments
• Partner with department to deliver training programs and other organizational and leadership development interventions
• Monitor and conduct learning and development reviews with each department
• Prepare annual training plans and training calendars for the hotel