Associate Director Product Manager
Associate Director Product Manager
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Job Description
About the Role:
Grade Level (for internal use):
12S&P Global DTS Platform & Tools (Service Enablement)
The Role: Associate Director Product Management
Grade: 12
The Location: Gurgaon (primary)/Hyderabad/Bangalore
The Team:
The Service Enablement team is responsible for providing products and solutions that enable better and higher quality service delivery across the organization. Their primary focus is on facilitating the successful implementation and integration of these products ensuring that they align with business needs and enhance the overall user experience. This involves offering comprehensive training and support to users gathering feedback to drive continuous improvement and optimizing processes to maximize efficiency.
The Impact:
Are you looking for an opportunity to advance your career as an innovative enterprise leader The Platform & Tools team is seeking for an innovative professional who can bring leadership creativity and Product Management experience to a global team.
Whats in it for you:
As a Product Leader youll spearhead AI innovations and advance your career in enterprise leadership. Youll engage with cuttingedge technologies and gain valuable product management experience. Contribute to transformative initiatives that redefine the future of service delivery.
Responsibilities:
In your daily role you will drive in the innovation development implementation and adoption of product strategies that align with organizational goals. You will evaluate industryleading technologies conduct analyses to identify valuedriven solutions and monitor product performance. Your responsibilities will also include mentoring team members facilitating training and ensuring timely delivery of highquality products. By promoting a culture of innovation you will support the adoption of AI technologies and contribute to the success of the Service Enablement team.
Product Leadership & Strategy
- Define and own the product vision strategy and roadmap for Service Enablement products ensuring alignment with organizational goals and customer needs.
- Identify opportunities to leverage AI and intelligent workflows to streamline business operations and enhance user productivity.
- Guide crossfunctional teams in delivering impactful and scalable products that meet market demands.
AI and Emerging Technology Integration
- Evaluate and integrate cuttingedge AI capabilities including large language models (LLMs) autonomous agents machine learning workflows and AIdriven decisionmaking frameworks.
- Collaborate with AI/ML research and engineering teams to develop innovative features that transform service delivery and support models.
- Stay updated on trends in AI and productivity platforms to apply relevant technologies.
Customer & Market Insight
- Develop an understanding of user personas and pain points to drive effective product design.
- Conduct market research and competitive analysis to ensure product differentiation.
- Analyze product usage data and customer feedback to optimize features and outcomes.
Execution & Delivery
- Support product strategy planning prioritization and execution throughout the product lifecycle.
- Collaborate with enterprise stakeholders to ensure alignment and success.
- Contribute to product OKRs and continuous improvement through agile practices.
Team Leadership
- Mentor and develop a highperforming team of product managers.
- Foster a culture of innovation accountability and customercentric thinking within the product organization.
Qualifications:
- Over 7 years of product management experience or similar roles with a proven track record of success.
- Experience in leading enterprise platforms and initiatives.
- Strong understanding of customer and market dynamics within the service enablement discipline.
- Customerfocused mindset with a history of delivering impactful solutions.
- Knowledge of AI technologies including generative AI and intelligent workflow systems.
- Experience working in agile environments with crossfunctional teams.
- Excellent leadership communication and stakeholder management skills.
- Bachelors or Masters degree in Computer Science Engineering Business or a related field.
- Willingness to work flexible hours to meet business needs.
Preferred Qualifications:
- SAFe Certification.
- Experience with Service Management platforms such as Service Now Jira Service Management Moveworks Aisera etc.
- Familiarity with AI frameworks and tools such as OpenAI LangChain or AutoGPT.
- Proficient in measuring impact with a datadriven approach.
Whats In It For You
Our Purpose:
Progress is not a selfstarter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity Discovery Partnership
At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a companymatched student loan contribution and financial wellness programs.
Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some bestin class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:
At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.
US Candidates Only:The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision Middle Professional (EEO Job Group) (inactive) 20 Professional (EEO2 Job CategoriesUnited States of America) IFTECH202.2 Middle Professional Tier II (EEO Job Group)
Required Experience:
Director
Employment Type
Full-Time
Key Skills
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