Field Supervisor
Field Supervisor
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Job Description
Date Posted:
Country:
IndiaLocation:
MK Towers #27 Longford Road Shanti NagarBangalore 560 027 IndiaField Supervisor Service
- Overall responsible for service revenues from area.
- Including setting their annual business targets and periodical review to achieve the results.
- Drive excellence in field operations through employees.
- Ensure that Lifts / Escalators are maintained at job sites in various location as per the SLA with customers.
- Position will be responsible for Techno Commercials for 600 units.
- Enhance field productivity.
- Sub Con Management and Development to support field operations.
- Maintain cordial relations with Customers.
- Coach and develop internal talents for taking up higher responsibilities in the organization.
- Drive service transformation initiatives in the area.
- Drive weekly and monthly review on forecast vs actuals with team on Commercial parameters.
- Monitor Employees daily activity.
- Monitor PPM activities and avoid Missed services.
- Carry out Annual equipment survey (AES) of the elevators as per suggestive list.
- Schedule and plan for Return Audit copies and AES Copies as per plan
- Plan nonPrice visit to customer.
- Visit job sites Periodical visits to all Key customers and maintain CRM.
- Receivable Management daytoday updates to Zonal Head / Finance
- Work towards customer delight and customer appreciation.
- Tracking of all customer complaints and speedy response/resolution
- MIS / Reporting / Review with team.
- Should have 8 to 12 years experience in customer handling role.
- Good communication & customer service skills
- Should be hands on with MS office.
- Should have good analytical skills.
Manage a portfolio of elevator units through maintaining good working relationships with existing customers
Serve as primary contact for timely resolution of customer needs surrounding inquiries
Develop buildon repair and modernization sales through networking bids and tenders
Develop your own sales strategy to achieve sales targets ensuring profitability
Use Otis sales tools to effectively track opportunities pipeline and forecast sales results
Conduct sales negotiations and close deals ensuring payment on time
Collaborate with fellow team members including other sales representatives and field colleagues
What you will need to be successful (adjust for local regulations)
You have a business or technical degree or have completed training as a technician or business administrator
You have initial experience in the sale of technical products requiring consultation
You have a strong customer and service orientation including excellent interpersonal skills
You are characterized by a high level of commitment and reliability with a drive to deliver results
You are target focused with the ability to work at pace in a demanding complex corporate organization
Add any additional local requirements here
Whats In it For Me / Benefits
You will receive a longterm employment contract with the world market leader in a crisisproof industry.
We offer you remuneration in accordance with local requirements plus:
Customize for local benefits here including vacation and incentive
Customize for local benefits here including any car allowance or other applicable benefits
We will train you intensively in the areas of technology processes & soft skills and you can exchange ideas with experienced colleagues at any time.
We support worklife integration allowing space for botworkand your personal life so that you can feel fulfilled in both aspects. For this role we offer flexible working hours with the possibility of remote work. Apply today to join us and build whats next!.
If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide the industrys largest Service portfolio.
You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 69000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fastmoving highperformance company.
When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.
We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.
Today our focus more than ever is on people. As a global peoplepowered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
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Required Experience:
Manager
Employment Type
Full-Time
