Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a selfmotiving energetic individual who is obsessed with customer service. The Customer Service Representative works directly with our customers and is responsible for handling a variety of customer inquiries over the phone and by email. A key part of the Customer Service Representative is to drive adoption of our software platform with our customers to influence. In addition to supporting our customers and driving the adoption of our software the Customer Service Representative will be empowered to be part of crossfunctional engagements to be part of our continuous mindset to improve our overall customer experience.
RESPONSIBILITIES
- Customer Relations
- Encourage customer loyalty by identifying each customers (both internal and external) specific needs and utilizing all available resources/systems to meet the needs
- Listen effectively to gather data on customer requirements and make recommendations which benefit both the customer and the company
- Ensure all commitments to customers are met in a timely and efficient manner
- Respond in a timely manner to customer inquiries on matters relating to order status and product problems. Investigate problems promptly and take necessary action to meet customer needs.
- Document all complaints and ensure appropriate actions are taken for problem resolution
- Proactively seek out and utilize available tools and resources to resolve inquiries
- Channel new customer prospects to most appropriate resource to develop into customer
- Properly handle large volumes of customer phone calls (65/day) and nonphone customer transactions.
- Starting times may vary 8:00am to 8:30am Monday through Friday. Saturdays may be required from time to time.
- Ability to flex schedule to accommodate meetings will be required and to provide coverage before or after scheduled shift
- Schedules subject to change based on business and client needs.
QUALIFICATIONS
- Demonstrate analytical and problemsolving skills
- Demonstrate being courteous patient and engaging on the phone
- Demonstrate learning and applying new computer technology
- Demonstrate being adaptable and flexible to meet changing requirements of customer and team
- Demonstrate applying attention to detail and organizational skills
- Experience in effectively managing personal job responsibilities while balancing needs of broader team
- Experience developing and presenting information to leadership
- Experience in managing multiple projects in parallel possess excellent coordination and organizational skills and keep customers informed of progress
- Demonstrate being capable and willing to obtain a thorough technical knowledge of all products lines reporting systems manufacturing processes and laboratory functions
- Experience with various software programs (e.g. Microsoft Word Excel Outlook Internet browsers)
- Agresso ERP experience strongly preferred
- Must have an associates bachelors degree or equivalent work experience
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
