Patient Access Representative - Primary Care / Pediatrics Office

Reports to: Practice Manager

Rate of Pay: $18.39 per hour; paid biweekly

Work Schedule: Fulltime 37.5 hours per week. Monday Thursday 10:00 AM 6:00 PM and Friday 9:00 AM 5:00 PM; the daytoday schedule may vary slightly based upon the needs of the Health Center; no evenings no weekends no major holidays.

Position Summary: The Patient Access Representative (PAR) serves as the face of the organization by greeting patients as they access the Health Center whether by phone or in person. This position shall be responsible for preregistration registration pointofservice collections and checkout procedures including accurate collection and patient information entry.

Primary Responsibilities:

• Greet patients in a friendly demeanor whether in person or on the phone to provide an inviting welcoming and confidential environment.
• Promptly and professionally answer telephone calls. Route calls appropriately offering voicemail or redirection of calls as needed. Return voicemails in a timely fashion.
• Appropriately and courteously screen visitors to determine services needed within the Agency.
• Review the patients demographics insurance and chart documentation two days before the visit to facilitate an efficient registration process for the patient.
• Complete preregistration via telephone call with the patient to verify and update demographic and insurance information and inform the patient of any copayment and/or account balances due at the time of service.
• Upon registration provide the patient with documentation that needs to be completed.
• Update and scan all registration forms insurance cards drivers licenses and other documentation necessary for the patients visit.
• Verify insurance coverage through the carriers website and update primary care provider information.
• Check patient account balances and collect balances due payments and/or copays at each visit.
• Facilitate patient flow and communicate delays with patients and clinical staff.
• Document noshows and cancellations promptly and provide timely followup.
• Collaborate with the billing department regarding data collection accuracy and documentation and assist patients with billing questions as needed.
• Maintain multiple providers schedules including scheduling and rescheduling patients.
• Assist patients by scheduling procedures/tests that will be completed at offsite locations as needed.
• Refer patients to Case Management services for any barriers involving social determinants of health including transportation housing financial barriers and translation services.
• Organize and work effectively and efficiently through a broad scope of tasks.
• Assist with requests for medical records prior authorizations phone coverage and correspondence as needed.
• Assist with evening coverage as necessary to meet Health Center needs.
• Maintain cash drawer including but not limited to reconciling payments received with receipts daily.
• Participate in relevant quality and performance improvement initiatives.
• Perform other duties as requested by the Supervisor and/or Manager.

• High School Diploma or GED required.
• Oneyear experience in a medicalrelated field or specialized education in a medical office field is preferred. One year may be a combination of experience and education. Dental office experience preferred.
• Maintain professionalism and confidentiality in dealing with patient information and/or issues.
• Excellent organizational computer and information management skills.
• Ability to maintain good working relationships with others.
• Excellent verbal and written communication skills.
• Knowledge of and/or experience with federally qualified health centers is preferred.
• Ability to lift and carry up to 25 lbs.
• Ability to sit for long periods.
• Ability to tolerate extensive exposure to computer monitor/screen.
• Ability to tolerate extensive use of computer keyboard.

Benefits:

Community Health Center of the North Country offers eligible employees excellent affordable benefits options. Options include medical dental and vision insurance Flexible Spending Account (FSA) Term Life/AD&D insurance longterm and shortterm disability 401(k) and other elective programs. We also offer generous time off including vacation personal and sick time as well as paid holidays.