Manager, Customer Success
Manager, Customer Success
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Job Description
Prodigy Education is a global leader in gamebased learning. Our mission is to help every student in the world love learning motivating more than 20 million students a year to practice standardsaligned math and English. More than 800000 teachers use Prodigy as a free instructional tool. Fun motivating and researchbased Prodigy is the EdTech platform students actually ask to use. Visit to learn more.
Prodigy launched its Educator Enablement program in 2024 to offer nocost partnerships to schools and districts across the United States. With over 100 partner districts onboard today were looking for a strategic and handson Manager Customer Success to help us scale and sustain momentum. In this role youll be responsible for designing and implementing a costefficient lighttouch customer success strategy that drives teachers students and administrators to Prodigy with purpose at scale. Your work will directly shape how we support our district partners ensuring they receive the training support and ongoing information needed to maximize their impact using Prodigy.
At Prodigy Account Executives maintain Prodigys relationships with school district leaders postpartnership. Unlike a traditional Manager Customer Success role this position does not involve leading a team of Customer Success Managers; however you will be responsible for overseeing our team of teacher trainers and guiding their efforts to support educator success. Your work will also ensure smooth onboarding experiences including monitoring the completion of teacher training and the placement of Lead Teachers.
Youll also build the systems and processes needed for tracking and evaluating district partner account success ensuring that our Account Executive team is prepared to help nurture accounts needing extra attention. Additionally you will lead the development of a lifecycle communications journey for school and district administrators. As we grow youll continuously iterate on our processes to improve adoption usage and retention outcomes while also solving for failure points.
Your Impact
Strategically design the foundation for tracking and measuring account health across partner districts with an eye towards scalability and efficiency.
Monitor product usage data to identify districts needing additional support helping drive engagement reduce churn and boost adoption.
Equip Account Executives with clear timely insights into the health of partner districts through regular updates and datadriven reporting.
Train Account Executives on best practices in customer success to strengthen partner engagement and retention.
Manage our teacher trainers to ensure professional development is delivered with high satisfaction.
Maintain oversight of critical onboarding milestones to ensure districts launch successfully.
Develop and implement a lifecycle communications strategy for administrators that supports retention and highlights key moments such as feature releases and special events using a next best action framework.
Continuously refine and scale success practices to enhance adoption deepen engagement and improve longterm retention outcomes.
Support efficacy research initiatives by monitoring usage in participating districts and guiding teachers and administrators toward optimal engagement levels.
Represent Prodigy at conferences by recruiting district partners for participation and occasionally supporting efforts to engage with current and prospective customers at our exhibitor booth.
Contribute to the development of compelling social proof by identifying and recruiting partners for success stories quotes and case studies.
Collaborate crossfunctionally with Sales Marketing Brand Product and Data teams to align goals share insights and drive longterm partner success.
About You
A proven track record of success with 3 years as a Customer Success Manager in addition to 3 years of experience managing a Customer Success team.
Proven ability to design and implement scalable efficient strategies that drive product adoption ongoing usage health monitoring retention and customer satisfaction.
Skilled at using usage and engagement data to track account health surface risks and drive proactive intervention.
Familiar with CRM and communications platforms (e.g. Salesforce HubSpot ) and able to build reports or workflows that support lifecycle management.
Experienced and effective people manager able to coach crossfunctional collaborators and provide guidance or training to team members.
Team player who has been a key part of highstakes crossfunctional teams to align goals and execute coordinated initiatives.
Exceptionally organized selfmotivated and adaptable in a fastpaced environment; able to lead strategic initiatives while executing with precision.
Deeply passionate about education and motivated to help districts succeed in delivering meaningful learning outcomes through Prodigy.
Open to occasional travel within the United States for inperson engagements such as educatorfocused conferences.
Bonus Points
A degree diploma or certification in Business Marketing or a related field; advanced education is a plus.
Proven experience supporting a highperforming sales team in a growthfocused environment.
Deep understanding of the K12 education sector including its unique challenges trends and stakeholder dynamics.
Interview Process
Were excited to learn about you and your skills. Here is what you can expect during this interview process!
A 45minute chat with the Recruiter
A 45minute conversation with the Hiring Manager
60minute interview with team members (includes spec test)
Working at Prodigy
Be part of a missiondriven organization dedicated to helping every student in the world love learning! At Prodigy Education your work positively impacts the lives of millions of students and teachers worldwide.
Join a company which empowers a Growth Mindset among its team members so you grow as we do. Youll also work on awardwinning products which harness the magic of math and power of language for students in grades 1st8th.
We understand that a thriving team is at the core of our success. So on top of an inspirational mission and rewarding work our Total Rewards Program reflects our commitment to your financial physical and mental wellbeing.
Its not just about the work though; its about the culture. As the Toronto Star reports in a recent feature on Prodigy: Prodigys secret sauce is that it sees its corporate culture as something that is built slowly from the ground up and is always evolving. Check it outhere.
#LIHybrid
Prodigy Math is used by almost one million teachers a year and was named the most popular supplemental education platform in classrooms in the United States! Our products have also won numerous consumer awards including the Moms Choice Award Parent and Teacher Choice Awards and National Parenting Product Award.
Come as you are. We believe the power of our collective potential will transform education. We are building towards a diverse inclusive and equitable workplace to empower and create access and opportunity for all. We welcome applications from people from all underrepresented groups including (but not limited to) people of any gender age or religion members of the LGBTQIA2 community BIPOC and other underrepresented races and nationalities people with disabilities veterans and anyone who may contribute to the further diversification of Prodigy Education. If you feel like you dont have all the qualifications for this position and are willing to use your initiative to learn the rest wed still love for you to apply!
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act 2005 (AODA). Prodigy Education will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require accommodation please notify us at and we will work with you to meet your needs.
Required Experience:
Manager
Employment Type
Full-Time
