Patient Access Specialist
Patient Access Specialist
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Job Description
Ann & Robert H. Lurie Childrens Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology research and familyfriendly design. As the largest pediatric provider in the region with a 140year legacy of excellence kids and their families are at the center of all we do. Ann & Robert H. Lurie Childrens Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.
Day (United States of America)Location
Job Description
This is a fulltime day shift position with a schedule of Monday Friday and rotating Saturdays. The schedule has 3 flexible options available: 8:30am5pm 9:00am5:30pm or 9:30am6pm.
This is a highvolume call center environment with weekly KPI metrics. It is an hourly position with a general budget between $19 and $22 an hour based on experience.
K.S.A.s:
1. High school diploma required. Some college preferred.
2. A minimum of two years of general office or healthcare experience required.
3. Some knowledge of medical terminology strongly preferred.
4. Proficient in Microsoft Word applications such as Outlook and other computer skills preferred.
5. Demonstrates a high level of customer service and interpersonal skills to effectively work with pediatric patients families physicians nursing and other allied health and medical center personnel. Excellent communication/organizational and prioritization skills needed.
6. Problem solving skills and ability to handle multiple priorities in fast paced environment. Requires a high level of accuracy attention to detail and the ability to perform under pressure of deadlines.
Job Duties:
1. Answers multiple divisional phone calls; responding to customer requests including and not limited to cross departmental appointment scheduling screening routing calls and registration.
2. Responds to hospital and department related questions as appropriate. Facilitates consumer communication by retrieving and distributing messages in the appropriate database.
3. Provides physicianpatient support using scheduling guidelines and online knowledgebased tool to schedule new and return appointments.
4. Correctly identifies and collects patient demographic information in accordance with organization standards verifies insurance eligibility and completes registration as needed for families.
5. Transcribes new referrals in Epic from phone or fax and submit referrals for clinical triage as specified by division guidelines or Epic instruction.
6. Assists in facilitating both electronic and nonelectronic communication for families and patients. Provides family pertinent next steps for visit.
7. Signs up patients for MyChart as well as utilizing the Epiccare Link functionality as appropriate.
8. Maintains performance metrics related to department and individual key performance indicators and all quality goals consistently.
9. Obtains referral for scheduled services.
10. Reviews and collects outstanding patient liabilities as appropriate (estimates copays outstanding balances self pay etc.)
11. Meets expectations of outstanding service including behavior that models Core Values with every encounter every time. Adheres to organizational Power of All principles.
12. Maintains confidentiality and HIPAA regulations.
13. Assist with training new and current employees as needed.
14. Other job functions as assigned.
Lurie Childrens will consider visa sponsorship of qualified candidates for the registered nurse role subject to all applicable law as well as business and budgetary limitations.
Education
High School Diploma/GED (Required)Pay Range
$19.00$28.50 HourlyAt Lurie Childrens we are committed to competitive and fair compensation aligned with market rates and internal equity reflecting individual contributions experience and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions.In addition to base salary Lurie Childrens offer a comprehensive rewards package that may include differentials for some hourly employees leadership incentivesfor select roles health and retirement benefits and wellbeing programs. For more details on other compensation consult your recruiter or click the followinglink to learn more about our benefits.
Benefit Statement
For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:
Medical dental and vision insurance
Employer paid group term life and disability
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO) Paid Holidays and Paid Parental Leave
403(b) with a 5% employer match
Various voluntary benefits:
Supplemental Life AD&D and Disability
Critical Illness Accident and Hospital Indemnity coverage
Tuition assistance
Student loan servicing and support
Adoption benefits
Backup Childcare and Eldercare
Employee Assistance Program and other specialized behavioral health services and resources for employees and family members
Discount on services at Lurie Childrens facilities
Discount purchasing program
Theres a Place for You with Us
At Lurie Childrens we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds skills and viewpoints recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly appreciate differences and make meaningful connections that foster belonging and allyship. This is a place where you can be your best so we can give our best to the patients and families who trust us with their care.
Lurie Childrens and its affiliatesare equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity or expression religion national origin ancestry age disability marital status pregnancy protected veteran status order of protection status protected genetic information or any other characteristic protected by law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
