IT Systems & Support Engineer

We are looking for a IT Systems & Support Engineer (internally referred to as Service Engineer) who prefers a broad responsibility before a specialist one: from service calls to onsite support (L1 and L2) in 14 regions to Microsoft systems engineering some cloud and some basic networking... its all in your scope. You do this together with 2 other fellow engineers. You are communicative and proactive and in solving issues you structurally prevent them from happening again. You provide IT service expertise and advice in implementation projects as well as execute small changes and configurations in cooperation with IT suppliers and keyusers. To succeed in the role you must be serviceminded taking endusers by the hand and providing on the job support and training. When we say Microsoft we mean Azure cloud engineering as well as the standard functional Microsoft tooling we apply such as Teams and Copilot chat.

Qualifications :

• A HBO degree for example in Computer Science or Information Management combined with at minimum 2 years of work experience or a Bachelors degree in a relevant field.
• ITIL Incident Problem and Identity & Access Management.
• 2 years experience with configuring and supporting Microsoft standard tools incl. Azure.
• Experience with training and knowledge management.
• Knowledge of and experience with Dev Ops and with UX designing.
• AI experience is a plus.

Key competencies are:

• Customer orientation; Investigating customer wishes and needs and acting accordingly; anticipating customer needs; giving high priority to service and customer satisfaction.  
• Problem analysis; Identifying problems; recognizing significant information; making connections between data; tracing possible causes of problems; investigating relevant data.  
• Quality orientation; Setting high standards regarding the quality of products and services and acting accordingly.  
• Oral communication; Conveying ideas and opinions clearly to others making use of unambiguous language gestures and nonverbal communication; adapting language and terminology appropriately.  
• Initiative; Recognizing opportunities and acting on them; selfstarting rather than waiting passively to see what happens. 

Additional Information :

By joining our team you will become part of this remarkable journey. You will work in a fun and highly dynamic environment and have the opportunity to collaborate with and learn from expert colleagues.

Of course it is a twoway street this means that we offer not only a competitive salary but we believe in a healthy worklife balance. This is what you can expect from us: 

• This role is based in Amsterdam The Netherlands
• Offering a yearly salary between 60.000 70.000 (including holiday allowance and 13th month) depending on experience.
• Must be eligible to work in the Netherlands.
• Availability for 40 hours per week
• Take advantage of our Flexible Working Guidelines and work up to 10 days per year from abroad anywhere in the world.
• 31 vacation days and 4 volunteering days per year
• Comprehensive benefits package (incl. WFH/commuting allowance learning budget pension scheme insurances office lunches etc.)
• Due to the onsite support nature of the role the expectation is for near fulltime presence in the office.
• Reference checks are part of the final hiring procedure

If you wish to apply; please upload your CV in English (in PDF format). An (online) assessment can be part of the recruitment process. Reference checks are part of the final hiring procedure.

Deadline for applications is Friday May 16.

DIVERSITY EQUITY AND INCLUSION

We stand for equal opportunities and are committed to recruiting and retaining a diverse team in an equitable and inclusive environment. We strongly encourage applications of people with lived experience as well as from candidates coming from any minority or underrepresented groups.

Remote Work :

No

Employment Type :

Fulltime