IT Support Technician

We are currently looking for a proactive and experienced IT Support Technician to join our UK team based in Ystrad Mynach. In this role youll provide highquality IT support to local users and contribute to broader support needs across our global operations.

This is an onsite position with occasional travel required to our sister site in Gloucestershire and possible involvement in global initiatives. Youll be working in a fastpaced technically varied environment where strong communication skills and handson problemsolving abilities are essential.

About the role

As the IT Support Technician you will act as the front line for resolving ITrelated issues supporting users both onsite and remotely. Youll handle service tickets escalated technical requests and be actively involved in project delivery hardware deployment and change implementations. The role also involves managing IT assets assisting with procurement and ensuring systems remain uptodate and secure. This position reports directly to the Head of IT (based in Sweden) and works in close collaboration with regional and international IT colleagues to ensure consistent reliable IT service delivery across the organisation.

Key Responsibilities

• Respond to investigate and resolve IT support tickets via ITSM system email inperson or other channels
• Provide advanced technical support for desktops laptops printers/MFPs mobile devices (iOS/Android) and peripherals
• Carry out system imaging configuration and deployment of new hardware
• Maintain software applications including Office 365 Teams SharePoint OneDrive and Exchange Online
• Troubleshoot issues related to networking connectivity VPN access and domain authentication
• Administer Active Directory user accounts permissions and GPOs; manage Azure AD and cloudbased services
• Assist with hardware and software procurement inventory tracking and lifecycle management
• Plan and execute preventative maintenance tasks across all IT assets
• Collaborate on global IT projects including deployments upgrades security patches and rollouts
• Document technical procedures update knowledgebase articles and contribute to process improvement

What we are looking for

• Experienced in an IT customer facing support role (Mix of hands on and remote support)
• Proficiency in supporting Microsoft Windows 10/11 and Microsoft 365 applications
• Strong understanding of Active Directory DNS DHCP and standard IT infrastructure principles
• Working knowledge of Azure Active Directory Exchange Online and Microsoft Endpoint Manager
• Experience supporting and managing printers A/V conferencing tools and mobile devices (Apple)
• Solid grasp of networking fundamentals: IP addressing patching routing VPNs TCP/IP PoE and VoIP
• Familiarity with computer imaging deployment tools driver integration and patching routines
• Excellent written and verbal communication skills with a proactive approach to troubleshooting
• Highly organised with the ability to manage and prioritise multiple tickets and tasks
• Experience with IT hardware installation

Highly desirable experience

• IT certifications such as CompTIA A/Network MCP Microsoft 365 or Azure
• Familiarity with ITIL and ITSM frameworks
• Previous experience in a multinational environment or supporting users across multiple time zones
• Handson experience supporting conference room AV systems smartboards projectors and largeformat displays
• Asset lifecycle and decommissioning experience including data handling and secure disposal

Salary: up to 32000 per annum (depending on level of qualifications and experience) plus benefits.

About Biotage

Biotage is the Global GoTo Separations Company supporting customers from drug discovery and development through to diagnostics and analytical testing with intelligent and sustainable workflow solutions. Our expertise and toptier separation solutions play a key role in streamlining our customers workflows and improving their outcomes. Headquartered in Sweden Biotage operates globally with 700 employees serving over 80 countries. Our company is listed on NASDAQ Stockholm (BIOT).