Senior Operations Manager
Senior Operations Manager
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Salary Not Disclosed
1 Vacancy
Job Description
The Senior Operations Manager is accountable for all aspects of the operations performance of the assigned Industrial Services site including daily operations employee management service delivery excellence and supporting the General Manager in the delivery of expected P&L.
- Accountable for Health Safety and Environment of personnel and the enforcement of all regulations as per the Company Health and Safety Manual and the immediate reporting of any health safety or environmental incidents accidents or concerns to the Manager/Supervisor and H&S department for action.
- Accountable for achieving the operational KPIs and objectives established by the General Manager/Senior Director.
- Responsible to ensure services are performed in accordance with federal and local regulations.
- Accountable for the delivery of product test data to achieve client satisfaction by maintaining production and specified turnaround targets.
- Monitors production of each department and ensures optimum staff levels/shifts to achieve SGS standards for production quality and financial performance.
- Reports turnaround times and manages to goal of 100% on time delivery.
- Manages labor ratios adding and reducing staff where workload and financial performance warrant.
- Monitors and reports weekly projection status (# samples processed/personnel). Maintains production targets and takes proactive measures to sustain these targets.
- Support General Manager in customer meetings.
- Promotes the image capability and integrity of the company to the clients.
- Maintains high quality standards through strict adherence to group regional and country policies procedures and standards.
- At all times complies with SGS Code of Integrity and Professional Conduct.
- Performs other duties as assigned.
Qualifications :
Education/ Experience
- Bachelor of Science degree in Chemistry Engineering or related sciences AND
- Minimum 10 years of experience in a regulated commercial lab environment AND
- 5 years supervisory experience
- Experience managing technical teams in a servicerelated environment
- Master of Business Administration or Master of Science in Chemistry or Engineering (preferred)
Knowledge/ Skills/ Abilities
- Language Skills Advanced English
- Mathematical Skills Advanced
- Reasoning Skills/Abilities Advanced
- Computer Skills: MS Office (Word Excel PowerPoint) Intermediate user proficiency required database management CRM and LIMS experience
- Strong leadership skills
- Excellent written and verbal presentation skills
- Excellent interpersonal skills
- Excellent report writing skills
- Ability to effectively interact with all levels of management suppliers and clients
- Ability to coordinate and motivate a team towards a common goal
- Ability to realize business opportunities in conformity to the business strategy
- Proven time management skills and a strong attention to detail
- Adheres to internal standards policies and procedures.
- Experience in turnaround/leading change.
- Experience with a myriad of technical equipment/complex instrument data related IT interfaces.
- Ability to manage and coordinate multiple projects in a fastpaced highly professional environment.
Travel
- Occasional travel required (5%33%)
Environmental and Work Conditions
- Wet or humid (nonweather) conditions Occasional (5% 33%)
- Work near moving mechanical pats Occasional (5% 33%)
- Fumes or airborne particles Occasional (5% 33%)
- Toxic or caustic chemicals Occasional (5% 33%)
- Outdoor weather conditions Occasional (5% 33%)
- Extreme cold (nonweather) Never (0%)
- Extreme heat (nonweather) Never (0%)
- Risk of electrical shock Never (0%)
- Work with explosives Never (0%)
- Risk of radiation Never (0%)
- Vibration Never (0%)
- Biohazard Never (0%)
- Work in high precarious places Never (0%)
Our Benefits
We care about your total wellbeing and will support you with the following subject to your location and role.
- Health: Medical dental and vision insurance companypaid life accident and longterm disability insurance flexible spending accounts
- Wealth: Competitive pay matching 401(k) with immediate vesting upon enrollment generous employee referral program
- Happiness:
- Professional Growth: Online training courses education assistance program
- WorkLife Balance: Paidtime off
Additional Information :
SGS is an Equal Opportunity Employer and as such we recruit hire train and promote persons in all job classifications without regard to race color religion sex national origin disability age marital status sexual orientation gender identity or expression genetics status as a protected veteran or any other characteristics protected by law.
To perform this job successfully an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge skills and/or abilities required.
This job description should not be construed as an exhaustive statement of duties responsibilities or requirements but a general description of the job. Nothing contained herein restricts the companys rights to assign or reassign duties and responsibilities to this job at any time.
If you are applying for a position within the United States and you have difficulty completing the online employment application because of a disability please callfor assistance and leave a message. You will receive a call back. Please note this phone number is not for general employment information but is only for individuals who are experiencing difficulty applying for a position due to a disability.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
