Reservations Agent
Reservations Agent
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Job Description
Were on the lookout for a Reservations Agent to be the goto person for guests booking their stay at Hyde London City. Youll play a key role as the initial contact for guests giving topnotch service making guests feel at home and finding ways to boost sales.
What youll do
- Answer guest enquiries in a timely and professional manner.
- Stay on top of whats happening in our hotels and the local scene.
- Quote rates process and confirm reservations by email or phone following the departments guidelines. Securing bookings and charge noshow or late cancellation fees when needed.
- Prepare and distribute daily weekly and monthly reports to keep the team informed and operations running smoothly.
- Work closely with the Revenue Manager to ensure accurate data entry follow the pricing strategy in place and stay up to date on the latest revenue strategies promos and offers.
- Collaborate with the Sales Manager to identify potential sales leads and follow the sales strategy in place.
- Maximise our sales by having a sales mindset and jumping on any chances to upsell.
- Highlight extra services or special packages to boost sales.
- Work closely with the Front of House team for daytoday operations.
Qualifications :
What were looking for
- Experience in a similar role within a 4/5 star hotel.
- Outstanding organizational skills and the ability to multitask in a fastpaced environment.
- Exceptional communication skills and excellent command of the English language.
- Previous experience working with OPERA (Opera Cloud experience and working with TARS would be a plus).
- Experience working for Accor hotels would be beneficial but not a must.
- Youre humble and open to ideas; we leave our egos at the door and help get it done.
- Youre up for doing things differently and trying (almost) everything once.
- You want to be part of something bigger and have fun along the way.
Additional Information :
Whats in it for you...
- Up to 28 days holidays (inclusive of bank holidays) pension and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
- Treat yourself with lots of retail & hospitality perks through our partners.
- Enjoy an experience stay at Hyde and a meal for two after your discovery period.
- Goes without saying but well feed you during your shift.
- Extra time off to volunteer with one of our partner charities.
- Cycle to work scheme.
- The chance to make your mark in a fastgrowing Brand.
- Learning opportunities to broaden your skillset and development that helps you think make and thrive at work.
- Excellent discounts across the entire Ennismore family of brands.
Hyde is an equal opportunity employer. We endeavor to select place train and promote the best qualified individuals based upon jobrelated factors such as ability work quality suitability experience and potential.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
