Senior System Administrator
Senior System Administrator
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Job Description
As a Senior Systems Administrator you will assist and expedite the diagnosis and resolution of incidents and requests assigned to the Colleague Technology Support group following agreed service levels. The scope includes server desktop laptop mobile phone technology domain security and network services. We also have our very own Green room for live broadcasts that happen each quarter which we provide basic support.
For this role you will be reporting to the Colleague Technology Operations Manager This role is based on site in London Victoria.
Important Responsibilities:
- Provide support across multiple technology platforms (Windows MacOS iOS and Android)
- Help VIP Support staff provide onsite remote and occasionally at home support to VIP/Executives after hours & on call work will be required on occasion
- Support special events large webinars and associated technology needs
- Identify issues to leadership or other IT teams to ensure the issues are resolved
- Support enterprise solutions across Microsoft/Apple/Android device management platforms and Microsoft O365
- Provide support for designing solutions using Intune Azure and JAMF.
- Troubleshoot and reduce complex WAN/LAN issues including those related to patch replication and deployment
- Create Knowledge Base Articles for support teams for all covered services
Qualifications :
Qualifications
- Working knowledge of IT general practices and methods with indepth technical knowledge covering Active Directory Desktop Engineering Identity and Access Management Device Management Endpoint Security and other related skills to be successful in this role
- Experience supporting Mac Devices (Jamf)
- Excellent knowledge of ITSM processes including ability to perform incidentand problemmanagementusingITSM tools
- Experience with network concepts including IP addressing DNS DHCP etc.
- Experience with large implementations of Device management using tools such as JAMF Intune (including comanagement) SCCM and others.
- Must have experience working with Microsoft 365 suite of products
- Experience with large event platforms (e.g. GoTo Webinar/Webcast Teams Live Event etc.)
Additional Information :
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is awardwinning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
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Find out what its like to work for Experian by clicking here
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
