Senior Team Manager
Senior Team Manager
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Job Description
Were opening our first studio in Braziland were looking for a Senior Team Manager to join our team at Evolution So Paulo.
The main responsibility of the Senior Team Manager is to consistently work to increase the effectiveness and efficiency of Floor Operations team performance as well as maintain quality service by enforcing performance standards resolving quality/service problems identifying trends recommending system improvements and building a strong Operational team while ensuring the smooth running of the business is the main performance objective of this role.
Main Responsibilities:
- Manage supervise coach motivate and build team spirit.
- Coordinating the onboarding of new GP in cooperation with Academy.
- Handling Disciplinary Cases.
- Coordination of Projects/Initiatives in Operations in Madrid.
- Onboard Knowledge Bank for Operations.
- Onboarding of new Team Managers.
- Present new ideas and policies to prospective teams.
- Work within your own team/s to produce the required results and meet company targets.
- Analyze employee data and performance.
- Manage employee expectations and eventual requests.
- Manage and publish employee schedules and vacations.
- Establish and maintain crossdepartmental cooperation.
- Work with internal systems (JIRA TTS WIKI Nevos etc.)
- Provide when required additional job training to game presenters/shufflers as well as within the department.
- Handle and manage monthly bonus distribution.
- Manage projects and deadlines set by your direct managers.
- Propose initiatives and ideas that will benefit the department.
- Monitoring and evaluating GPs live performances on tables.
- Manage adhoc situations which may occur on the shift in an appropriate manner to still be able to deliver all products.
- Any other duties as required.
Qualifications :
- At least 1 year Managerial or Specialist experience would be considered as an advantage;
- Higher education preferable in business administration management or other related fields;
- Excellent spoken and written English skills Portuguese language skills as an advantage.
- Strong people management skills;
- Leadership Delivering Feedback and Coaching Skills;
- Excellent organizational and time management skills;
- Results driven attitude;
- High sense of responsibility;
- Excellent oral and written communication skills
Additional Information :
We offer:
- A key role in launching and managing our first studio in So Paulo Brazil
- Competitive remuneration package
- A unique opportunity to gain extensive handson experience
- Professional and personal development opportunities
If you are interested apply by sending in your CV and a letter of motivation.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
