Automotive Loan Processor Customer Support Specialist
Automotive Loan Processor Customer Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title: Loan Processor & Customer Support Specialist
Location: Berman Subaru of Chicago
Pay: $41600 annually
Schedule:
- Monday: 12:00PM8:00PM
- Tuesday: 12:00PM8:00PM
- Wednesday: 9:00AM8:00PM
- Thursday: 9:00AM3:00PM
- Saturday: 8:45AM5:00PM
Must be able to work the exact schedule.
Job Summary: The Loan Processor & Customer Support Specialist is responsible for managing the accurate processing compliance and funding of automotive loan applications. This includes reviewing and submitting all required documentation and ensuring deals meet lender and regulatory requirements. In addition to loan processing the role involves supporting the dealerships sales team by following up with leads assisting with the vehicle tradeup program and helping with vehicle deliveries when needed.
Key Responsibilities:
- Accurately process and submit automotive loan applications ensuring all documentation is complete compliant and submitted in a timely manner
- Review loan documentation to ensure compliance with lender requirements and regulatory standards
- Ensure timely funding of all submitted deals and maintain proper records
- Follow up with leads from the dealerships CRM to schedule appointments with the appropriate sales associate ensuring smooth transitions and followthrough.
- Promote and explain the vehicle tradeup program to eligible customers providing information and facilitating the process
- Assist with vehicle deliveries as needed to enhance the customer experience
- Collaborate with the sales and finance teams to streamline processes and improve customer satisfaction
Company Benefits:
- Competitive PTO Policy: Earn 2 weeks within your first year of employment!
- Multiple LowCost Medical Insurance Options: As low as $43/week FREE TelaHealth!
- LowCost Dental Vision & Life Insurance Options
- Short Term & Long Term Disability Coverage
- Fully PAID Training
- 401K Retirement Savings Plan
- Automotive Service & Sales Discounts
- Career Path and Opportunities for Advancement
Qualifications :
- Previous experience in automotive loan processing BDC or a similar dealership customer service/sales role is required
- Strong attention to detail and organizational skills
- Excellent communication skills with a customerfocused approach
- Ability to manage multiple tasks and prioritize effectively
Additional Information :
All your information will be kept confidential according to EEO guidelines.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
