Order Entry Processor
Order Entry Processor
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Salary Not Disclosed
1 Vacancy
Job Description
*This job is located in Wood Dale IL.
About Opto
We help our retailers win! OPTO is a leading designer and US manufacturer of retail fixtures in both the domestic and international markets. For over 40 years we have led the way in retail display ingenuity manufacturing display solutions backed by a comprehensive team of designers engineers and craftsmen. As a team we provide service and modular display solutions personalized and customized to our retailers needs. OPTOs modular systems offer limitless ways to tailor to our clients vision. Our team strikes the balance between form and function to deliver a retail experience that is authentic to each retailers brand.
Job Summary
The Order Entry & Customer Service Coordinator plays a key role in supporting OPTOs continued growth and commitment to delivering highquality custom retail fixture solutions. This individual is responsible for accurately entering and managing orders using OPTOs internal system and ensuring all orderrelated tasks are completed on time. Working closely with the Design Engineering Manufacturing and Shipping teams they help ensure projects move into production on schedule and align with client expectations. Maintaining a professional tone in all internal and external communication is essential.
Strong attention to detail effective time management and clear communication skills are critical for success in this role. The ideal candidate is a proactive team player who takes ownership stays organized and thrives in a fastpaced deadlinedriven environment.
Key Responsibilities:
Order Processing
- Review submitted quotes and verify completeness of information from Design.
- Identify missing parts or data and coordinate with Engineering to complete BOMs.
- Create bills of materials using OPTOs ERP system.
- Upload production drawings and documentation for each order.
- Accurately enter orders and ensure timely submission for production scheduling.
- Track timelines and work with internal teams to ensure projects are released to production on time.
- Confirm all order details including shipping information and onsite dates.
- Adjust ship dates as needed following the appropriate approval process.
- Keep internal teams and clients informed of order progress and delivery status.
Customer Service Support
- Proactively reach out to clients once orders are submitted to confirm ship dates delivery details and send formal order acknowledgements.
- Respond to customer inquiries professionally and in a timely manner.
- Document client communications and resolutions for internal tracking.
- Enter replacement orders and track related issues per management direction.
- Assist in coordinating returns and inspect replacement products before shipping.
- Collaborate with internal departments and clients to resolve concernsescalating as needed and with management approval.
- Provide support on customerrelated matters within the scope of coordinator responsibilities and in alignment with management guidance.
Qualifications:
- High school diploma required; Associates or Bachelors degree preferred.
- 2 years of experience in customer service order processing or a similar role.
- Strong proficiency in Microsoft Office and ability to learn internal ERP systems.
- Excellent attention to detail and organizational skills.
- Strong verbal and written communication abilities.
- Ability to multitask meet deadlines and adapt to shifting priorities.
- Collaborative teamoriented mindset with a proactive problemsolving approach.
Bonus Skills (Preferred not required):
- Experience in manufacturing retail operations or ecommerce environments.
Work Environment and Physical Requirements:
This position is based in an office environment. The role involves sitting and standing at a desk frequent inperson and phone communication and the regular use of standard office equipment including phones and computers.
Accessibility Accommodation Statement:
OPTO is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. If you (or another applicant you know) require assistance accessing or reading this job posting or need accommodations during the application process please contact OPTO will provide reasonable accommodations to ensure equal access to the application process in accordance with applicable state and federal law.
Equal Employment Opportunity Policy:
OPTO is an equal opportunity employer. OPTO prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law.
Employment Type
Full Time
