Management Trainee - Order management

JD Order Management - Analyst

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook
Inviting applications for the role of Management Trainee - Order Management!
In this role the shortlisted candidate will be responsible for delivering services in area of Sales Support and will be handling processes related to Order entry and management Order fulfillment Contract management Master data management Territory manager support and Reporting and Analysis. The candidate will also be encouraged to perform regular operation as individual contributor in performing above mentioned tasks.
The role requires very close co-ordination with Sales teams Product teams Field support team IT teams vendors / suppliers and transporter / freight forwarder to enable revenue maximization for the organization.
We will prefer people with some analytical skills who are able to understand the process and follow the same rigorously.
Responsibilities
Lead a team working in Sales support area and own a smooth operation.
Responsible for team outcome (efficiency / critical metric / SLA) and reporting of critical metric / SLA
Act as subject matter specialist and resolve / support team in achieving the business objectives.
Own customer / third party relationship and governance to drive surprise free operation and revenue maximization.
Resolve process issues by co-ordination internally (with partners) and externally with relevant parties.
Drive governance and relationship with customer and front face any critical issues from customer and perform corrective action and preventive action planning.
Perform following activities as part of individual contributor role;
a. Booking and validation of Contract Orders in the ERP system and corresponding updating to Contracts in the ERP
b. Building a relation with clients and sales representatives and becoming a point-of-contact for Customer / Sales inquiries
c. Coordinate (phone / emails) with Service technicians Logistics teams and Sales to ensure the right delivery installation and confirmation to customers for the orders placed
d. Bring together details from customers and sometimes service technicians for accurate invoicing (including CN / DN notes) and ensure to have complete the billing / invoicing timely as per the contractual agreements
Administration of customer contracts i.e. update contracts fixed and variable billing computation as per contact terms
Ensure resolution to customer requests for any queries on Contracts / order status and billing/invoicing corrections
Follow-up on pending items with Logistics / Supply chain team for order delivery status
Periodical and ad-hoc Report preparation for internal (sales Business Controllers etc.) and external (Customers)
Archival of the right set of documents for audit and compliance purposes
Updating ERP regarding Customer Master details order details supplies pricing etc.
Capturing information from logistics partners and advising customers regarding availability and deliveries
Offering resolutions for internal updating requests: credit/ debit notes reimbursements rebates etc.
Checking and solving potential issues between client purchase orders (PO) and system information;
Presenting with the warehouse and forwarders and efficiently own the delivery process to ensure return of goods to the final recipient
Preparing the relevant documents for the orders - Export documents (LoC etc.) Pro forma invoices customs documents etc. and coordinate with internal teams for smooth order delivery
Daily supervising the assigned orders and exceptions validations
Accurate categorization of customer issues in the system and corresponding responses on ERP systems for various disputes arising from customers in terms of damaged goods shipment delayed etc.
Qualifications we seek in you!
Minimum qualifications
Graduate
SAP ERP experience
Preferred qualifications
Relevant Prior work experience 3 to 6 years
Excellent communications skills both verbal and written. Consistent track record of client handling skills and ability to establish trust with clients.
In this role the candidate may have to at time work during global hours in order to connect with other teams working in different time zones. There may also be possibilities for any business travels locally or outside the country.
Familiarity with computer products and programs are desirable for this position
May need to work after hours once every other month to ensure orders that need to be processed have been received and completed for End of Month
On rare occasion (i.e. once every other year) our Purchasing Representatives may need to be on call and work on a weekend

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.