Senior Director Patient Support Lead US Kidney Business Unit

Job Description

Vertex is seeking a talented leader to join our US Kidney Business Unitto support our aspirations of bringing Povetacicept and Inaxaplin Phase 3 investigational therapies that have the potential to transform lives across multiple serious diseases to patients.

TheSenior Director Patient Support Lead willbe key to creating the necessary processes systems infrastructure and operations for the Patient Support organization within the US Kidney Business Unit.They will define the appropriate patient support model develop the launch strategy recruit and develop a highperforming patient support team (operations communications care management) and ensure of launch are seeking a candidate that has a strong track record in US patient support and operations roles demonstrated success in leading high performing teams and the ability to thrive in a fastpaced innovationfocused environment.

This role is a key member of the US Kidney Business Unit leadership team and is based out of Boston MA HQ in the Seaport District. Must live and/or be able to relocate to Boston.

Key Responsibilities

• Leads Patient Support day to day operational aspects including key activities & programs that drive performance against access patient logistics and service goals
• Sets vision for program operations including long term strategic plans annual goals & related business plans
• Works with the broader team and internal stakeholders to develop eligibility criteria for patient support programs
• Manages operations project portfolio including external budget with a focus on initiatives that drive operational effectiveness and enhance the patient experience
• Drives flawless of our operational plans through ensuring the team is clear on priorities effective cross functional partnerships and thoughtful training & implementation plans
• Makes the overall program better by driving continuous improvement and innovation & through maintaining an external focus
• Hire and coach functional team leads to achieve exceptional performance
• Retains develops and engages top talent
• Serve as a core member of the Patient Support Leadership Team representing operations perspective and engaging above role to improve our effectiveness in the region i.e. can think at a broader level than ones own function
• Coordinates closely with cross functional colleagues ensuring a culture of collaboration and receptivity to feedback
• Role models and instills a culture of compliance focused on ethics and integrity in all we do

Required Education and Experience

• Bachelors degree
• 12 years work experience in healthcare/pharmaceuticals 5 years in leading teams

• Additional preferred experiences:
  • Specialty product launch experience
  • Work within highly competitive markets
  • Kidney experience

Required Skills

• Expertise in patient support patient education market access or marketing
• Track record of proven ability to motivate coach & inspire a team towards clear goals and hold accountable for results
• Thrives on working in a fast paced evolving environment with attention to detail committed followthrough an appropriate judgement in decision making
• Excellent communication skills: patientcentric and customerservice minded
• Works as a team player in diverse settings with a spirit of continuous improvement and innovation

Pay Range:

Disclosure Statement:

Flex Designation:

Flex Eligibility Status:

In this HybridEligible role you can choose to be designated as:
1. Hybrid: work remotely up to two days per week; or select
2. OnSite: work five days per week onsite with ad hoc flexibility.

Note: The Flex status for this position is subject to Vertexs Policy on Flex @ Vertex Program and may be changed at any time.

Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and nondiscrimination for all employees and qualified applicants without regard to a persons race color sex gender identity or expression age religion national origin ancestry ethnicity disability veteran status genetic information sexual orientation marital status or any characteristic protected under applicable law. Vertex is an EVerify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager or contact Talent Acquisition at