Technical Support Project Manager - Belfast
Technical Support Project Manager - Belfast
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Job Description
About Delinea:
Delinea is a pioneer in securing identities through centralized authorization making organizations more secure by seamlessly governing their interactions across the modern enterprise. Delinea allows organizations to apply context and intelligence throughout the identity lifecycle across cloud and traditional infrastructure data and SaaS applications to eliminate identityrelated threats. With intelligent authorization Delinea provides the only platform that enables you to discover all identities assign appropriate access levels detect irregularities and immediately respond to identity threats in realtime. Delinea accelerates your teams adoption by deploying in weeks not months and makes them more productive by requiring 90 fewer resources to manage than the nearest competitor. With a guaranteed 99.99 uptime the Delinea Platform is the most reliable identity security solution available. Learn more about Delinea on LinkedIn X and YouTube.
Join our passionate global team at Delinea and help us make the world a safer and more secure place. Our success is driven by worldclass product leadership outstanding engineers and strategic investment from TPG. We value diversity innovation and a culture of respect and fairness. If youre ready to push boundaries and challenge the status quo in security we want to hear from you.
Apply today to help us achieve our mission.
Summary:
We are seeking a dynamic selfstarting and resultsdriven Project Manager to join our Technical Support team. The ideal candidate will be responsible for partnering with leaders and team members across the organization to proactively identify plan and execute projects or programs that enhance efficiency and improve the customer experience. This role requires a strategic thinker with excellent communication skills who can work across levels and functional organizations to drive results. A strong focus on speed efficiency and customer satisfaction is essential.
This position must be based in the Belfast Metro area.
What Youll Do:
Drive projects within the Technical Support organization aimed at building efficiency and enhancing the customer experience.
Actively collaborate with crossfunctional teams to contribute to or lead projects that align with organizational goals.
Develop and manage streamlined project plans including scope objectives timelines and resource allocation.
Own project progress actively identify potential risks and implement mitigation strategies to ensure timely and successful project delivery.
Engage with key stakeholders to communicate project status updates and outcomes to all levels of the organization.
Analyze data and feedback to identify areas for improvement and implement solutions that enhance operational efficiency and customer satisfaction.
Foster a culture of continuous improvement by encouraging innovative solutions and best practices.
Ensure all projects are aligned with the companys strategic objectives and customercentric approach.
What Youll Need:
Proven experience as a Project Manager within a technical support or customer service environment preferably with a cybersecurity and/or SaaS background.
Strong understanding of project management methodologies and tools with a focus on driving projects to completion within agreed timelines.
Excellent communication leadership and interpersonal skills with people at all levels from individual contributor to executives especially in a technical environment.
Ability to work collaboratively across departments functional groups geographies and cultures.
Strong analytical and problemsolving skills.
Ability to work independently to achieve key outcomes.
PMP or other relevant project management certification is a plus.
Delinea Culture & Benefits:
Why work at Delinea
Were passionate problemsolvers doing our part to make the world a safer place.
We invest in people who are smart selfmotivated and collaborative.
What we offer in return is meaningful work a culture of innovation and great career progression.
At Delinea our core values are STRONGSpirited Trust Respect Ownership Nimble Global and guide our behaviors and success. We believe weaving these core values into our daytoday actions and our process for hiring evaluating and promoting employees helps us cultivate a work environment that embraces collaboration and camaraderie.
We take care of our employees. We offer competitive salaries a meaningful equity and bonus program and excellent benefits including a full suite of medical dental and vision insurance as well as pension/retirement matching comprehensive life insurance an employee assistance program generous discretionary time off (DTO) and paid company holidays. We support all families with paid leave for new birth adoption surrogacy or fostertoadopt primary caregivers.
Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Upon conditional offer of employment candidates are required to complete comprehensive criminal background check verification of education and verification of employment per employment policy. In addition all publicly posted social media sites may be reviewed.
Required Experience:
IC
Employment Type
Full-Time
