Sr Specialist Network Technology Support
Sr Specialist Network Technology Support
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Job Description
Job Description:
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated simplified customer experiences. Bring your bold ideas and fearless risktaking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T you wont just imagine the futureyoull create it.
As a Sr Specialist Network Technology Support you will be responsible for the overall reliability and operations of Mobility and other advanced communication technologies. Performs both fault and lifecycle management to deliver platform technical support on a 24x7 basis to include triage investigation and remediation of acute and chronic issues that span multiple platforms and technology environment such as IP Core and ATTs Optical. Must understand the End toEnd service to support underlying Ethernet transport technologies.
Key Roles and Responsibilities:
Part of a 24x7 staff delivering network tech support
Technical support and troubleshoot network platform issues including alarm
Investigate/diagnose network issues triage and communicate event status and coordinate root cause analysis; mitigate/remediate complex technology fault conditions that span multiple production platforms and environments
Solves Tier 2 issues independently and works with additional support teams and vendors as needed
Provide tech solutions and project mgmt. for provisioning assurance
Participates in software development project activities including tech/business requirements and design tech writing and Methods/Proc
Assist in coordination evaluation and partnership with tech vendors outside consultants and internal resources
Provides tech troubleshooting and leadership required to recover from the most complex network problems
Identification of root cause resolution work arounds testing and implementation of vendor/IT fixes or design changes
As Subject Matter Expert works closely with business partners to identify/quantify business issues associated with specific projects develop/implement business strategy and assist in setting strategic tech direction in support of customer facing organizations
Review/approve proposed tech system designs
Assists in providing leadership for projects including collaborating with client to develop business cases defining business and/or tech requirements and preparing detailed plans/schedules
May lead crossfunctional teams on specific issues and/or projects
May review and interpret technical documentation and vendor specs for inclusion/adaptation into database templates
Required Experience:
23 years experience. Technical Career Pathway (TCP) role.
23 years experience Network architecture TCP/IP
23 years experience Strong knowledge of Network communication devices: routers terminal servers and Communication emulation SW
Sound technical knowledge growing through application expanding knowledge of ATT technologies
Technical professional with some technical and troubleshooting experience
Desired Education:
Bachelors degree in Math Science Engineering Computer Sciences or Operations preferred.
Masters degree in Engineering Computer Sciences or other technical discipline
CCNA preferred
Project Management certifications
Desired Experience:
2 years experience with Network Planning Engineering Construction and Mobility architectures
3 years experience with Knowledge of OSI Layer 3
Project Management skills
Software testing skills
Technical writing skills
Knowledge of order management and customer install
Participation with external professional technical organizations/activities
Six Sigma certification (White Yellow Green and/or Orange)
Some programming/Scripting knowledge shell scripting XML PERL and SQL
Knowledge of UNIX/LINUX
Some knowledge of Router and Switch Engineering on Juniper Cisco and Nokia routers
Our Sr. Specialist Network Technology Support earns between $87200 $130800 annually. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography experience expertise and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire at least 23 days of vacation each year and 9 companydesignated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50 off on eligible AT&T mobility plans and accessories AT&T internet (and fiber where available) and AT&T phone
AT&T is leading the way to the future for customers businesses and the industry. Were developing new technologies to make it easier for our customers to stay connected to their world. Together weve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work creating the world you always imagined.
Ready to #transformdigital with us Apply now!
#LIOnsite Fulltime office role#
Weekly Hours:
40Time Type:
RegularLocation:
Dallas TexasSalary Range:
$87200.00 $130800.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. In addition AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Required Experience:
Senior IC
Employment Type
Full-Time
