Sr Program Manager Central Station Experience DA Experience - Last Mile
Sr Program Manager Central Station Experience DA Experience - Last Mile
Posted on :
02-05-2025
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1 Vacancy
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Job Description
Were seeking an experienced Program Manager to join our Central Station Experience team within the Global Delivery Associate Solutions Team supporting Amazons Last Mile Delivery organization. This role will lead strategic initiatives to enhance the Delivery Service Provider(s) Delivery Associate (DSP DA) experience across our station network focusing on operational excellence and systematic improvements that drive measurable results.
Key job responsibilities
Lead crossfunctional programs to identify analyze and resolve stationlevel challenges impacting delivery associate satisfaction and performance
Develop and maintain comprehensive monitoring systems for operational metrics including staging efficiency package readiness and station congestion patterns
Partner with regional teams to analyze DSP DA feedback and operational data creating actionable insights that drive networkwide improvements
Design and implement standardized audit frameworks aligned with SOPs ensuring consistent across multiple geographies
Collaborate with field teams to conduct targeted investigations of operational hot spots and implement corrective action plans
Build and maintain relationships with key stakeholders across safety operations and DSP management teams
Scale successful initiatives across regions and develop best practice sharing mechanisms
5 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
2 years of driving process improvements experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
PMP
International program management experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Key job responsibilities
Lead crossfunctional programs to identify analyze and resolve stationlevel challenges impacting delivery associate satisfaction and performance
Develop and maintain comprehensive monitoring systems for operational metrics including staging efficiency package readiness and station congestion patterns
Partner with regional teams to analyze DSP DA feedback and operational data creating actionable insights that drive networkwide improvements
Design and implement standardized audit frameworks aligned with SOPs ensuring consistent across multiple geographies
Collaborate with field teams to conduct targeted investigations of operational hot spots and implement corrective action plans
Build and maintain relationships with key stakeholders across safety operations and DSP management teams
Scale successful initiatives across regions and develop best practice sharing mechanisms
5 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
2 years of driving process improvements experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
PMP
International program management experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
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