Customer Service Manager
Customer Service Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Start your career as a Customer Service Manager at Vopak and contribute to social themes such as energy security and energy transition. We offer you a working environment that is safe and pleasant and where equality diversity and satisfaction are of paramount importance. Ready to develop yourself and make a positive impact Improve the world and start as a Customer Service Manager at Vopak.
What will you do as a Customer Service Manager
This position aims to increase customer satisfaction by acting as the liaison and primary customer contact for Terminal services; ensures that all complaints are resolved in a timely manner and all claims are handled to the satisfaction of the customer and the Company; oversees the scheduling tracking reporting and invoicing functions for the Terminal.
What do we offer you
Various flexible and hybrid work schedules.
Competitive marketbased compensation package depending on your experience and
knowledge.
Career development and growth opportunities.
Medical / Dental / Vision Insurance
Flexible Spending Account Options
Short Term/Long Term Disability Insurance
Basic and Supplemental Life/AD&D Insurance
401(k) Incentive Savings Plan
Paid Holidays (Fixed and floating)
Paid Time Off and Sick Days
Additional Benefits:
Tuition Reimbursement
Employee Assistance Program
Accident Insurance
Legal Plan
Critical Illness Insurance
Hospital Indemnity Insurance
Legal Plan
ID Theft Insurance
Universal Life
What do we expect from you as a Customer Service Manager
Must possess or be able to obtain a TWIC (Transportation Worker Identification Credential) as required by the Maritime Transportation Security Act.
Bachelors degree
35 years terminal experience preferred; indepth knowledge of terminal operations
Excellent people skills including the ability to handle disgruntled customers and insure a result of satisfaction with Vopak;
Project management skills; supervisory skills
Excellent computer skills including ability to use MS Office Suite financial system programs; various email internet and other programs used by the Company
Ability to manage motivate coach and work with other people to accomplish Company and departmental objectives
Customer service focus including the ability to communicate diplomatically; problem solver
Ability to multitask; experience in project management
Excellent English communications skills; both oral and written
What does your day look like
Your core responsibilities are:
Abides by all safety procedures and practices applicable to location and position; participates in appropriate safety training; demonstrates commitment to and support of SH&E principles and values; champions safety as necessary
Oversees the following:
Processing of customer claims inputting orders in system for incoming and outgoing product movements
Tracking and reporting product movements as required by customer
Tracking of tank terminations and communicates information to operations/utilities to ensure timely tank cleaning
Processing of paperwork for product movements; ensures proper documentation
Handling of all aspects of marine and land orders
Billing of customers for any storage costs
Product change updates in system
Invoicing customers for services rendered
Complaint handling process
Manages customer service representatives invoicing specialists
Trains motivates develops and evaluates customer service employees
Works closely with Sales and Operations to ensure that customers needs are met
Manages businesstobusiness projects
Handles escalated customer complaints
Handles government reporting
Produces customer reports
Creates manual spreadsheets for services that system programs cannot accommodate
Performs other duties assigned by management that fall within the generally expected scope of this position
Coordinates and leads Customer Operational Review Meetings
Manages Customer Surveys for the terminal
Attends and assists in customer audits
Hosts customers on offsite events (outside office hours)
Work Environment
This employee generally works in an office environment away from extremes of cold or heat. Limited to no exposure to noise and vibrations other than normal daily office sounds. The noise level in the work environment is usually moderate. The employee should not have regular exposure to fumes odors toxic conditions dust or poor ventilation.
Physical Demands
While performing the duties of this job the employee is regularly required to walk sit speak and hear. The employee is required to stand use hands to finger handle or feel; reach with hands and arms; the employee may be required on occasion to climb or balance stoop kneel or crouch. The employee may occasionally lift and/or move up to ten 10 pounds. Specific vision abilities required by this job include close vision peripheral vision depth perception and ability to adjust focus. Employee may be required to travel by air rail bus or car.
Applicants must be eligible to work in the United States. The Company will not sponsor immigration or work visas.
Inclusion & Diversity:
Vopak stores vital products with care. Our commitment to care extends to all our stakeholders including our own employees new talents and people in our local communities around the globe. We believe that each individual has the right to be treated with respect and dignity and to work in a professional atmosphere that promotes equal opportunities and prohibits discrimination or harassment on the basis of race color national origin religion sex sexual orientation age political orientation or trade union membership allowing everyone at Vopak to develop their full potential.
It is Vopaks policy to employ and administer employees without regard to race color religion gender sexual orientation age national origin disability citizenship status or status as a disabled veteran or veteran of the Vietnam Era and in accordance with federal and state civil rights laws.
Accommodations
If you require reasonable accommodation to complete a job application preemployment testing or a job interview or to otherwise participate in the hiring process please contact
Want to start as a Customer Service Manager at Vopak
Are you ready to share your vision and contribute to Vopaks projects Then start as a Customer Service Manager and apply now!
Required Experience:
Manager
Employment Type
Full-Time
