Process Owner

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Process Owner
Hybrid Swindon or London
Salary 45000 to 55000 Bonus

Objection of the function/role

The Paytech Nexus platform is the core processing platform for the Edenred group and processes over 1.5 billion transactions per year in 30 countries over many different channels including openloop card schemes 80 closedloop card schemes various funding channels and UK & SEPA bank payment rails.

Thiscapability is utilised by a diverse portfolio of financial programmes including fintech challenger banks travel products fuel products employee benefits and retail gifting.

Paytech issue products for its agents under Paytechs own emoney licence overseen by the UK & Belgium regulators. PayTech also process transactions for clients who have their own emoney/banking licence.

This is a fantastic opportunity for an experienced process driven individual to join the Portfolio Tools & Process team who are responsible for deploying tools and processes across Paytech to support Paytechs portfolio delivery. This involves over 300 people in Market Success Delivery Product & Technology departments.

This is an opportunity to be part of a fastmoving environment where the teams key objectives include:

• Providing the financial metrics and breakdown to provide business insights in terms of total costs OPEX/CAPEX breakdown.
• Responsible for formalising and a single reference point for all employees for the endtoend delivery process
• Administrating and maintaining the tooling to maximise benefits for Paytech.
• Providing KPIs on portfolio delivery to complement Linear Bs tool on tech delivery metrics including capacity.

The outcome of all these points is to enable Paytech to run an efficient standardised delivery process utilising tooling for the business to make better informed decisions when prioritising strategic projects.

Accountable to

Portfolio Tools & Process Manager

Key Working Relationships

• Portfolio Tools & Process Manager
• Process Managers
• Members of the Execo
• Heads of the Product & Technology domains
• Market Success leads
• Multidisciplined Product domain teams
• Agile delivery teams
• All department heads

Key Responsibilities

Process:

• Stakeholder Engagement: Actively engage and maintain strong working relationships with stakeholders to gain insights and drive continuous improvement in the portfolio delivery process methodology.
• EndtoEnd Oversight: Oversee the design and of portfolio delivery processes from inception to completion ensuring alignment with business goals.
• Process Evaluation and Design: Standardise evaluate design implement control monitor and measure portfolio delivery processes to ensure they meet organizational standards and strategic objectives.
• Quality Assurance: Identify and eliminate defects in portfolio delivery processes.
• Innovative Solutions: Foster innovation while minimizing disruption to existing processes ensuring a seamless transition to new processes.

Tools:

• Process Implementation: Implement portfolio delivery processes set up in portfolio delivery tools (e.g. JIRA JIRA Align Tempo)
• Configuration Changes: Support implementation of portfolio delivery tool configuration changes

Management of Change:

• Document educate & train: Create comprehensive documentation and training materials for users of the portfolio delivery model processes and tools to ensure the information is easily found and referenced.
• Facilitate process rollout: Lead the rollout of new and updated processes ensuring efficient implementation and adoption of changes within the organization.
• Communicate Process & Tool Changes: Inform and train users of the portfolio delivery model about any new processes or changed processes facilitating their understanding and ensuring adoption.
• Share Innovations and Updates: Effectively communicate new ideas and process changes to impacted teams fostering collaboration and alignment across the organization.

Control:

• Evaluate PostImplementation Benefits: Monitor and assess the benefits of processes after implementation to ensure quality efficiency and ongoing improvement.
• Enhance Delivery Capabilities: Provide key performance indicators (KPIs) and analytics to offer insights into the delivery process identifying opportunities for enhancement and developing actionable plans with clear improvement goals.
• Troubleshoot and Optimise Processes: Identify and resolve issues in both current and new processes to drive improvements.
• Support strategic decision making: Responsible for providing metrics and tracking of KPIs to inform strategic decision making.

Skills & Behaviours

Core skills & behaviours

Education:

• Bachelors degree or equivalent experience

Professional Experience:

• Relevant experience in a process orientated role or involvement in improvement initiatives with measurable results
• Experience of managing multiple stakeholders towards a common goal
• Experience of implementing and designing manging and implementing multiple processes simultaneously
• Experience and knowledge of Change Management
• An understanding of implementing agile portfolio delivery methodology for ambitious organisations like Paytech would be beneficial
• Experience of metrics and measures for tracking of KPIs to inform strategic decision making

Technical skills:

• Experienced JIRA administrator/user would be beneficial
• Experienced JIRA Align administrator/user would be beneficial
• Understanding of Reporting tools and business KPIs would be beneficial
• Strong analytical ability to draw correct conclusions based on data collated
• Ability to establish and govern portfolio delivery processes

Soft skills:

• Ability to analyse summarise and draw conclusions from data
• Strong attention to details and technicalities
• Strong oral and written communication skills
• Adaptable and highly organised
• Excellent organizational skills
• Selfmotivator and happy to work in a fastpaced environment
• Adopts a structured and process driven approach
• Ability to multi task delivering multiple processes & objectives concurrently
• Commitment to continuous improvement
• Positive attitude determined enthusiastic and resilient
• Ability to motivate & influence others
• Aptitude and commitment to developing a good understanding of Paytechs strategy culture and products

Additional Information

Paytech currently operate a hybrid working model between home and office working. Paytech have offices in London Swindon Brussels Bucharest and Mexico City.

Why Edenred PayTech

We are a subsidiary of the Edenred group and leaders in prepaid solutions including banking virtual cards debit credit and prepaid processing.

As an Edenred PayTech employee you will get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fastpaced and innovative business.

What you will get:

• 25 days annual leave plus Bank Holidays
• Hybrid working environment with a 3 days per week in the office
• Income protection
• Life insurance 4x salary)
• Wellbeing Employee Assistance Program (extended access to family members)
• Employee discount shopping platform
• Digital learning platform
• Complimentary fruit and other in office snacks & refreshments
• Volunteering programme
• Social events
• Pension Scheme employer 6 with minimum employee contribution 3
• Discretionary bonus scheme based on company and personal performance
• Holiday trading scheme (buy or sell up to 5 days)
• Medical & international travel cover (leisure and action sports)
• Monthly gym allowance
• Employee referral bonus scheme
• Season ticket loan
• Cycle to Work scheme

Diversity:

Edenred PayTech are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee based on age race colour creed religion sex sexual orientation gender gender identity or expression national origin citizenship marital status or civil partnership/union status disability pregnancy genetic information or any other basis prohibited by applicable country or local laws

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