Local Account Manager

Scope of position

To create a unique Expeditors customer experience through total ownership of and accountability to:

• Understand global customers profile needs and expectations
• Retain existing business and coninuous pursuit of global business development
• Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide.

System & Tools & Account Administration

• Proper Customer Organization structure in CRM following the companys global standards
• CRM input and management ensuring data integrity at all times
• Assist in creating and maintaining customers SOPs and ensure full ownership of tactical responsibilites by operation and customer service teams
• Set the right expectations internally as well as externally with the customers
• Leverage and implement Expeditors reporting tools and value add solutions internally and externally with all selected customers
• Evaluate their usage and quantify cost savings/cost avoidannce
• Utilize corporate approved templates and presentations and customize when necessary

Retention

• Establish proper customer business mapping to ensure complete understanding of customers global business stakeholders spending strategy goals etc.
• Create and communicate a global strategic business plan in alignment with the customers mapping and Expeditors goals
• Ensuring global visibility and collaboration across Expeditors network (Strategic updates KPIs service deliverables initiatives etc.
• Penetrate customers organization structures at all levels developing relationships beyond the main point of contact at all locations
• Initiate value added solutions based on Expeditors service offerings and technology
• Ensure and drive the appropriate global allignment and engagement with the customer through meetings and reviews

Development

• Persue a larger global wallet share with all customers while promoting up and cross selling with all customers at all locations
• Collaborate with the various department and branches through regular meetings and joint calls to promote existing new service offerings at all locations
• Ownership accountability and ongoing management of global pipeline and opportunites to ensure a healthy growth potential and faster business closure
• Promote Expeditors marketing activities and customer events
• Schedule regional and international travel when necessary to address global business need and growth potential
• Continuous review of customers revenue report and analysis aimed at identifying at risk customers and negative trends

Measurement of Success

• Annual performance review
• Has an active sales pipeline for most customers
• Global revenue development and product diversification of district owned accounts
• Ratio of unplanned customers lost
• Dynamics data integrity and timliness
• Customer meetings and reviews as required

Qualifications :

Requirements Skills Education Experience:

• High school degree or equivalent business qualifications.

• Minimum two years Expeditors/industry experience.

• Ability to create/write customer requirements clearly for use by other Expeditor employees.

• Knowledge of required Expeditors operating systems as well PC skills including word processing and Excel.

• Demonstrated customer service skills and proven interpersonal skills.

• Level one Account Management certification.

• Level one Sales certification.

Remote Work :

No

Employment Type :

Fulltime