Customer Support Engineer I Fixed operations

About Tekion:

Positively disrupting an industry that has not seen any innovation in over 50 years Tekion has challenged the paradigm with the first and fastest cloudnative automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cuttingedge technology big data machine learning and AI to seamlessly bring together OEMs retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3000 people across North America Asia and Europe.

*Role is onsite in West Chester OH 5 days/week with rotating Saturday schedule

*Position works to support the Fixed Operations team (parts and service) areas of a dealership. Prior Parts or Service experience highly preferred.

Job Description

Were looking for enthusiastic people who loves challenges pushes boundaries and is passionate about delivering awesome customer experiences. In this seniorlevel role you will be a subject matter expert in your domain to help coordinate and communicate with our dealership clients regarding support issues and help keep the support team on track and inline with processes and deliverables. Our transparent and collaborative culture means we work both independently and together as a team on projects in an agile environment.

Key Responsibilities

• Taking ownership of customer issues reported and seeing problems through to resolution
• Researching diagnosing troubleshooting and identifying solutions to resolve system issues
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Ability to understand theapplicationboth functionally and technically
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals

Skills and Experience

• 5years of experience as an Application Support Engineer.
• Experience in Fixed Operations (Parts/Service) in an automotive environment.
• Knowledge of APIs and coding skills preferred.
• Working knowledge of SQLMongo Databases & basic network configuration
• Previous experience inapplication productionor productsupport
• Ability to learn and master employerspecific software
• Complex problem solving
• Written and verbal communication skills
• Ability to diagnose & addressapplicationissues
• Candidate should be ready for rotational shift

Preferred Skills

• Basic understanding of IoT and software

Perks and Benefits

• Competitive compensation and generous stock options
• 100 employerpaid topoftheline medical dental and vision coverage
• Great benefits including unlimited PTO parental leave and free snacks and beverages
• The opportunity to work with some of the brightest minds from Silicon Valleys most dominant andsuccessful companies
• Be part of an early stage hypergrowth startup with the opportunity to grow and prosper
• Work on the latest and coolest technologies everything is homegrown and built groundup
• A dynamic work environment with a strong sense of community and collaboration
• The open and transparent culture that encourages innovation rewards performance and discourages hierarchy
• Exciting opportunities for career growth and development

Current Tekion Employees Please apply via Greenhouse Internal Job Board

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability victim of violence or having a family member who is a victim of violence the intersectionality of two or more protected categories or other applicable legally protected characteristics.

For more information on our privacy practices please refer to our Applicant Privacy Notice here.