Program Support Specialist

Position Summary:

Successfully promote and support the mission of Catholic Charities of Northeast Kansas as guided by Catholic Social Teaching by assisting the Family Support Site Manager in daily oversight of the food pantry administrative activities and volunteer management within the assigned Family Support Center. Catholic Charities of Northeast Kansas is an equal opportunity employer. We embrace the broadest definition of neighbor and the characteristics that make them unique including age gender race ethnicity socialeconomic status education immigration status national origin language family or marital status political affiliation disability and religious beliefs.

Essential Functions:

• Provide oversight of the volunteers at the assigned Family Support Center and work with site supervisor to ensure CCNEK mission and values are being demonstrated at all times.
• Maintain food pantry inventory by placing orders with Catholic Charities warehouse Hope Distribution Center and other community partners as needed.
• Train front desk volunteers & food pantry volunteers on site procedures for food pantry answering phone calls and relevant site policies and procedures.
• Manage volunteer front desk and food pantry schedule. Keep a substitute list and call when vacancies occur.
• Maintain uptodate knowledge of foodsafety guidelines as well as third party policies that govern the operations of the food pantry (ie: Harvesters and Second Harvest) and lead volunteers to implement the procedures as well.
• Receive stock and organize deliveries and donations as needed to keep food pantry shelves well maintained.
• Greet clients volunteers and guests at front desk in a positive and professional manner.
• Coordinate and schedule client appointments based on case managers availability.
• Perform daily reconciliation for front desk intake information to ensure it is completed and accurate. Assist in the submission of regularly scheduled reports.
• Assist volunteers with daily data entry in Apricot and other database systems as needed.
• Coordinate with site manager to produce and send in weekly food pantry order to the Hope Distribution Center (HDC).
• Maintain filing system for front desk/pantry.
• Maintain office equipment supplies and storage.
• Complete deposits from inkind donations.
• Complete and manage maintenance requests for the office.
• Other duties as assigned.

MINUMUM POSITION REQUIREMENTS:

• Demonstrate a passion for the mission of Catholic Charities.
• Must be willing to perform by the agencys values: love patience kindness faithfulness self control and joy.
• Catholic Charities promotes a diverse workforce. Employees are not required to be Catholic however employees of Catholic Charities of Northeast Kansas must understand that they are a visible representative of the Archdiocesan Church and as such will not publicly oppose the teachings of the Catholic Faith nor publicly advocate for any position in conflict with Catholic teaching or the specific positions of the Archdiocese of Kansas City in Kansas or the United States Conference of Catholic Bishops. This requirement includes any public speech demonstration or writing including the use of social media or other digital technologies.
• Must complete VIRTUS training background screening drug testing and any ongoing training as required
• High School degree or equivalent. Twoyear Associates Degree preferred.
• Excellent time management skills and the ability to prioritize work.
• Attention to detail and problem solving skills.
• Must have or willing to be trained in basic Crisis Intervention techniques to diffuse potentially volatile situations.
• Ability to work with diverse backgrounds.
• Strong organizational skills with the ability to multitask.
• Excellent interpersonal skills with ability to communicate and respect people from a variety of social economic and ethnic backgrounds.
• Computer skills required; Outlook Email Microsoft Office data entry and phone skills
• Spanish speaking skills preferred.

PHYSICAL REQUIREMENTS:

• Most of the job duties require the employee to sit for longer periods of time. Occasionally the employee will be required to stoop kneel crouch or crawl.
• Most of the job duties require use of a computer which require repetitive keyboard and mouse motions as well as prolonged viewing of a computer screen.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift or move up to 50 pounds or find assistance to do so.