Email Deliverability Manager
Email Deliverability Manager
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Job Description
Our Company:
QiH is a fastgrowing innovative and progressive scaleup business headquartered in London with a collective of brilliant brains in Skopje. We specialise in multichannel marketing. Thanks to our Affiliate Paid Media SEO Retention and Data and analytics teams we are successful across several areas in a highly competitive industry.
Data is at the core of what we do at QiH but our people are at the heart of our success! At QiH we have created an energetic and targetdriven culture and continuously invest in each individual.
The Role
The CRM team is growing!
Were looking for an experienced email delivery specialist to join our team and improve our current processes aswell as introduce new ideas and initiatives.
This role will focus on ensuring were getting the most out of our current customer base by ensuring were delivering our campaigns to inboxes as effectively as possible. It will also work closely with the CRM team and help develop both our segmentation model and campaign frequency to maximise revenue.
Key Responsibilities
Email Deliverability & Performance Monitoring
Monitor and analyse email deliverability metrics (bounce rates open rates spam complaints).
Own key deliverability reporting and provide insights on performance trends.
Conduct audits of email campaigns and infrastructure for compliance and optimisation.
Sender Reputation Management
Track and manage sender reputation including feedback loops spam complaints and bounce details.
Investigate and resolve email delivery issues by liaising with ISPs blocklists and antispam providers.
Develop proactive strategies to prevent deliverability issues from impacting email performance.
Best Practices & Compliance
Ensure compliance with industry regulations (e.g. GDPR CANSPAM) and ISP guidelines.
Stay up to date with email marketing trends ISP behaviors and antispam regulations.
Collaborate with teams to implement best practices for email sending list hygiene and segmentation.
Campaign & Optimisation
Build test and deploy email campaigns ensuring templates are responsive and accessible.
Manage audience segmentation personalisation and dynamic content to enhance engagement.
Conduct A/B testing to optimise email performance.
Technical & Operational Management
Assist with email server configuration and IP management.
Monitor and troubleshoot technical issues managing suppression lists effectively.
Collaboration & Reporting
Work closely with marketing teams copywriters and designers to align email strategies with business goals.
Share performance insights in a clear and actionable way for team members.
Provide recommendations to improve email deliverability and engagement.
Requirements
3 years of work experience in an analytic datadriven email role
Experience working with ESP serving medium to large senders
Proven track record of investigating and resolving technical problems
Experience with IP/domain Warming Up
Testing and analysis tools like Litmus Return Path EDS Google Postmaster Tools and SNDS
DNS IPs and other networking concepts
Ability to interpret antispam rules of all major mailbox providers
Good to have
Experience working with deliverability in igaming
Knowledge of Adobe campaign
About You:
You are focussed on outcomes over output
Comfortable taking ownership & accountability for deliverables
Possess a winning mentality and strive to make QiH succeed
Find solutions to new challenges as they arrive
You are resilient in the face of change
Build reusable processes to allow us to scale our business effectively
You have a Test Learn and Optimise mindset
Data led and use it in your processes and decision making
You thrive when working as part of a team
Comfortable in a fastpaced environment
Have excellent written and verbal English skills
Last but not least youll have no ego!
What Youll Get
Competitive Base Salary
Quarterly Bonuses
Private Health Care (Bupa)
Travel Insurance
Market Leading Training Programme
Recognition & Reward Scheme
Annual Company Conference (previous destinations Bologna Dubrovnik Belgrade and Thessaloniki)
Regular Happy Hour / Team Lunches
Free Coffee Drinks & Snacks
Whats the next step
Our hiring process ensures were recruiting the right people for the role. We ensure that people are as suitable for us as we are for them.
If you like the sound of what were all about at QiH and want to join a team where you can make an impact please apply or contact us at
Required Experience:
Manager
Employment Type
Full-Time
