ServiceNow DevOps Engineer

Job Description & Summary

The Opportunity:
The ServiceNow DevOps Engineer is responsible for administering maintaining and continuously improving the ServiceNow platform including modules from the ESM and ITSM stack scoped apps and portals. The candidate would be working as part of the Operations & Support team and would collaborate with the Development team as well as the overarching Platform Delivery team to manage software development releases and changes.

The role would involve platform development platform monitoring performance management user management patch management security management service level management as well as compliance and audit support. Additionally the candidate will provide level 2 enduser support by following a defined process for logging tracking and resolving incidents and service requests. Overall the expertise of this role in ServiceNow administration and support would enable the candidate to optimize services processes and enhance the overall efficiency of IT service management within the organization.

What you will be doing:

• Administer and support the ServiceNow platform.

• Continuously monitor and report on service levels platform performance and health proactively identify and resolve performance bottlenecks implement performance tuning and optimization.

• Provide level 2 support for handling and resolving incidents handover to level 3 support depending on the context & complexity of issues.

• Operationalize the Change Management Process by managing and implementing changes to the platform coordinate with stakeholders of the platform delivery team to schedule and approve changes while ensuring minimal disruption to services during changes.

• Support the planning scheduling and executing of the platform (vendor) releases and updates.

• Ensure smooth deployment processes and rollback plans if needed.

• Maintain existing internal services for platform users as well as develop and deploy new ones (e.g. access requests group configuration etc..

• Develop test and deploy fixes to issues based on proactive measures or reported incidents in alignment with the Lead Developer and the Development Team.

• Develop test and deploy Support and cover minor enhancements in alignment with the platform development team to continuously improve platform delivery (covering e.g. architecture performance availability usability correctness consistency).

• Support and be part of the handover process from the Development Team to Operations e.g. for finished project deliveries.

• Regularly apply security patches and updates in alignment with the platform delivery team and the development team.

• Implement and manage platform security measures (firewalls encryption access controls).

What we need from you:

• A relevant degree such as a Bachelors or Masters degree in Computer Science or Information Technology is a plus.

• At least 3 years of experience in a related role with a reference list of ServiceNow administration support and projects tasks completed during that period.

• Strong experience in administering and configuring the ServiceNow platform.

• Skills in software development on ServiceNow (UI Builder Flow Designer Java Script).

• Proficiency in ServiceNow modules from the ESM and ITSM stack.

• Knowledge of ServiceNow customization techniques including form and workflow configuration UI policies and business rules.

• Familiarity with ServiceNow integrations and ability to develop and maintain integrations with other systems.

• Understanding of ITIL processes and best practices.

• Strong problemsolving and troubleshooting skills.

• Understanding of network and information security concepts.

• Excellent communication and collaboration skills to work effectively with stakeholders and endusers.

• Ability to manage multiple tasks and prioritize effectively.

• Meticulous attention to detail and ability to provide welldocumented records.

• Selfdriven to stay up to date with the latest features and best practices in ServiceNow.

• Certificate for Certified System Administrator (CSA) Certified Application Developer (CAD) and Certified Implementation Specialist (CIS) for either ITSM or HRSD.

• Additional certificates are welcome.

• Working knowledge of English (spoken and written).

• Conduct regular security assessments and audits.

• Respond to and mitigate security incidents.

• Manage user accounts and permissions based on Incidents or Service Requests.

• Maintain an inventory of application configurations and settings document and manage configuration changes.

• Ensure that the platform complies with relevant regulations and standards provide support for audits and compliance checks.

• Fluent in English both written and spoken.

What we offer:

• Opportunities to impact: Dive into diverse projects and seize international assignments that let you shape the future.

• Mentoring: Thrive in a supportive culture with regular feedback personalized training programs and clear career development paths.

• Worklife balance: Enjoy our hybrid working policy flexible hours extra days off at Christmas and full compensation for every extra minute you work.

• Extra perks: Indulge in office massages a Multisport card medical center membership and exclusive discounts with partner companies.

We appreciate the interest shown by all candidates. However we wish to advise that only suitable candidates will be contacted.

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