Field Service Technician - Dallas TX

Lifecycle Services is Duravants brand for service our customers global source for parts and service support. We are a connected service organization for the operating companies under the Duravant family. Our family of companies includes nVenia FMH Conveyors Key Technology and many more. Lifecycle Services becomes a partner to our customers for equipment support and performance optimization on a global scale with a diverse portfolio of service and support offerings. This fastgrowing organization aims to be the premier customer support organization and offers the right candidate the opportunity to help build and shape this growth engine while having the backing of a parent organization.

As a Duravant Family Company we participate in global Diversity Equity and Inclusion programs as well as Doing Good initiatives to support our communities. In addition to a culture that promotes long term career satisfaction with opportunities for personal and professional growth we offer an excellent total rewards package that includes:

• Compensation: We offer competitive compensation
• Benefits: We have comprehensive benefit packages designed to support our employees health wellbeing and financial security
• Development: We have education and training programs which include an educational assistance program
• Time Off: We offer paid holidays and paid time off
• Driven Team Members: We have a crossfunctional collaborative environment focused on delivering results
• Core Values: Our core values are Teamwork Respect Integrity Winning Spirit and Sense of Urgency
• Culture: We are driven by our number one asset our employees and their successes
• Doing Good: We love to be active members of our community! We have several volunteer opportunities throughout the year.

NPI is adding aField Service Technicianto their Lifecycle Services team responsible for total equipment lifecycle management services that optimize the performance of OEM equipment. As a Field Service Technician you will be responsible for services that include installation startup/commissioning preventive maintenance emergency repairs audits and training.

Lifecycle Services Technicians travel to customer sites to perform planned services troubleshoot issues make repairs recommend spare parts and provide upgrades/modernization.

** This is a fulltime travel position (up to 80 **

What Youll Be Doing:

• Conduct field service calls at customer sites to provide installation commissioning emergency repair preventive maintenance audits retrofits and training services
• Perform mechanical and electrical modifications including PLC programs and servo drive configuration
• Conduct site visit meetings with customer contacts to include explanation of job scope and work completed and conduct training with customers personnel to ensure understanding of the sequence of operations proper functionality and general maintenance of equipment
• Achieve service delivery goals including response time first time fix and customer satisfaction rates
• Communicate effectively with field service management and internal service support team to efficiently resolve customer issues
• Provide equipment reliability feedback to quality engineering and collaborate on improvements
• Comply to industry company and customer safe working practices
• Ensure paperwork timesheets CRM entries expenses and other paperwork functions are done promptly on time and to a high quality.
• Periodically perform technical support final assurance or other duties at Lifecycle Services headquarters

What Were Looking For:

• AAS or BS in Mechatronics EE EET EECS or Industrial Electronics is desired.
• 3 years experience with solid knowledge and interaction of mechanical electrical pneumatic components and HMI
• 3 years experience diagnosing troubleshooting emergency service and repairing electronics and mechanical machine problems in the field
• AB CompactLogix PLC and RSLogix500/5000 programming experience including minor modifications to PLC programs and accessing networks through PLC to troubleshoot issues download and unload programs.
• Interpret complex technical information involving mechanics and electronics including schematics
• Variable Frequency Drive (VFD) parameter configuration and Servo drives and motors configurations
• Valid drivers license and ability to qualify for a US passport

Typical Physical Demands:While performing the duties of this job the employee is regularly required to stand for a minimum of 8 hours per day. The employee is frequently required to grasp handle and feel objects control and manage tools and use hands and arms. The employee is occasionally required to walk stoop kneel and crouch. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision peripheral vision depth perception and the ability to adjust focus.

Work Environment:While performing the duties of this job the employee is regularly exposed to moving mechanical parts. The noise level in the work environment is usually moderate but at times loud. While performing the duties of this job the employee is occasionally exposed to fumes or airborne particles.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

NPI is a proven leader in automated sortation systems. For over 45 years our systems have set the standard for affordable highspeed lowmaintenance automated package and letter sorting systems. NPIs team of experts engineer design manufacture and install sorting systems offering continued customer support through customizable service plans for preventative maintenance equipment service parts and 24/7 customer manufacture sorting machines to reduce labor requirements increase production and improve operational efficiency for sorting letters flats and parcels such as polybags boxes and irregularly shaped packages. NPI customers are just as diverse as we are ranging from 3rd party delivery lastmile courier services financial institutions posts B2C pharmaceutical distribution ecommerce and warehouse operations. NPIs automated sorting machines are expertly engineered to be modular and versatile a reflection of NPIs unwavering commitment to consistently achieving Efficiency Through Innovation.

We offer our team members a competitive salary and comprehensive benefits package including Medical Dental Vision Flexible Spending Account including Dependent Care Health Savings Account Life Insurance Short Term Disability Long Term Disability 401K Paid Time Off and Paid Holidays.