Job Description The Practice Coordinator Intern (PCI) serves as the visible and crucial link between our administrative team and the public playing a pivotal role in supporting the smooth functioning of our practice and enhancing customer service. Collaborating closely with our administrative clinical and management teams the PCI undertakes a diverse range of responsibilities.
These encompass but are not limited to managing CRM communications handling telephone interactions processing referrals (both internal and incoming) managing APeX inbaskets performing scanning and filing tasks and overseeing procedure authorizations.
Moreover the PCI plays a central role in maintaining the daytoday clerical operations and communication processes. They rigorously adhere to the UCSF House and Telephone Standards always demonstrating sensitivity to the needs of our patients staff and providers.
The PCI embodies the qualities of a team player working in close cooperation with colleagues and adapting seamlessly to evolving priorities. This selfreliant individual draws upon their deep understanding of practice operations to efficiently troubleshoot prioritize tasks and facilitate complex transactions as part of their daily routine. They also contribute to the development and upkeep of Standard Workflows enhancing our overall operational efficiency.
In summary this role is a cornerstone of our outpatient care unit making a substantial impact by delivering exceptional customer service and ensuring the seamless flow of information between medical professionals hospital staff and various departments to optimize unit efficiency.
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