Forecasting Planning MI Analyst - Contact Centre
Forecasting Planning MI Analyst - Contact Centre
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Job Description
Forecasting Planning and MI Analyst
Epsom/Hybrid 2 office days per week) Business Services Capacity Permanent Full Time
Competitive salary depending on experience
37.5 Hours A Week
Nuffield Health is the charity thats building a healthier nation one day at a time. From awardwinning hospitals and leisure facilities to flagship community programmes well do whatever it takes to look after the UKs wellbeing. It starts with passion and commitment to quality.
As a Forecasting Planning and MI Analyst you will be an effective concise and professional communicator with a good understanding of Contact Centre technologies. Youll bring experience of manual forecasting the ability to model forecasts derived from historic data and statistics generated from disparate operating platforms and capable of providing forecasting information to be analysed for potential financial impacts.
The Forecasting Planning & MI Analyst is accountable for supporting specific Business Services forecasts that take account of all capacity issues for front office (people systems and infrastructure) and all changes both planned and proposed that are to be built into the budget and operational plans for Business Services.
The role is excitingly varied offering a fastpaced environment in which all aspects of the role holders analytical skills will be utilised within Business Services Capacity to help deliver to the centre of excellence ethos in conjunction with the Nuffield Health brand.
As our Forecasting Planning and MI Analyst you will:
Efficiently coordinate resource Service Levels future planning and revenue targets
Work within the resource team effectively supporting and developing a range of processes to optimise agent performance.
Maximise efficiencies developing relevant management information (MI) and dashboards that enable continued monitoring of call handler utilisation.
Demonstrate attention to detail and precision of data reviewing all Business Services customer contact such as calls emails live chat and social media
Plan and account for future projects and contract mobilisation whilst maintaining constant contact with stakeholders to highlight areas that may be affected.
Helping you feel good.
We want you to love coming to work feeling healthy happy and valued. Thats why weve developed a benefits package with you in mind. From free private healthcare to gym membership a cycle to work scheme and more.
Join Nuffield Health and create the future you want today.
If you like what you see why not start your application now We consider applications as we receive them and reserve the right to close adverts early (for example where we have received an unprecedented high volume of applications). So its a good idea to apply right away to ensure youre considered for this role.
It starts with today!
Required Experience:
IC
Employment Type
Full-Time
