Customer Relations - German English Speaking

ABOUT US:

Cigna healthcare is a global health service company with roots in the US serving more than 180 million customers and patients throughout the world. We deliver quality health care through choice predictability affordability and through integrated capabilities and connected personalized solutions that advance whole person health.

Cignas mission is to help our customers improve their health wellbeing and sense of security by providing access to care. With our whole health approach were focused on addressing health concerns improving resilience reducing stress levels and emotional health issues. Our employer promise is to remain steadfast in our commitment to fostering growth and improving lives by offering meaningful work within a positive inclusive culture that prioritizes our colleagues. We champion teamwork and collaboration and empower our people with cuttingedge technology to drive efficiency and amplify their impact in everything we do. Together we strive to create an environment where every individual thrives and contributes to meaningful change

YOUR JOB:

• For this role we are looking to expand the Life & Protection Solutions team. Your role will include specialized tasks: process incoming insurance claims (travel temporary working incapacity) be the first point of contact for the clients insurance policyholders and manage reporting data to internal and external parties.
• You will be supported by the people manager a technical expert and the fellow team members

Daily tasks include:

• Assessing and processing incoming claims based on the policy conditions. You are the hub between different parties such as medical advisors the claimants the claimants HR department etc. and ensure the claim is handled completely and correctly.
• Managing the workingincapacity overviews of insured organizations (clients). You cultivate a professional relationship with the clients and third parties. You handle files in a way that best serves the interests of claimants and clients.
• Filling out data about claims accurately and reporting it to the necessary parties such as the finance department client managers or a client.
• Answering general questions about policy conditions per email and over the phone in multiple languages.

SKILLS AND KNOWLEDGE NEEDED:

• A bachelors degree or higher in a related study field (finance insurance communication) or equivalent through experience.
• Good with numbers and proficient in communication.
• Fluent in English and German. Additional language skills is a bonus Dutch or French
• Previous experience with nonmedical claims such as life insurance or travel insurance is a bonus.
• Eager to learn and adaptable.
• Customer centric and responsible.
• Resultsoriented and analytical.
• Able to work independently and together with others in a team.
• A good knowledge of the Office package (Word Excel Outlook) that we can build on depending on need.

WHAT WE OFFER:

• A diverse job in an international context with impressive clients.
• A welcoming diligent team and enthused people manager to show you the ropes.
• Cignas Happy You: health and wellbeing initiatives flexible work hours home working opportunities.
• An attractive salary and extralegal benefits

What we are looking for

We are seeking individuals who thrive in collaborative environments are passionate about driving meaningful change and are excited to grow in a company that prioritizes its people.

Join us and be part of a company where your growth ideas and contributions are valued. Lets create something extraordinary together. Its time to look to your future and apply to work for Cigna today!

About Cigna Healthcare

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.