Team Leader
Team Leader
Posted on :
02-05-2025
Employer Active
1 Vacancy
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Job Description
The Team Leader will be working as part of an exciting team to deliver the food & beverage and operations.
Job Type: Full Time
Hourly Rate: 14.45ph
JOB SUMMARY
The purpose of this role is to provide effective leadership of the team and to deliver excellent customer service and highquality products that will measure up to the standards required by our clients.
Responsibilities will include (but not be limited to) the following:
General
- Support Benugo vision around People Product Customers Environment and Profitability
- Continuously work towards improving sales and service ensuring the customer experience is maintained at all times to the highest standard from front and back of house
- Lead and motivate the team through ongoing evaluations listening and training
- Assist the Manager in the daytoday running of the shop and act as deputy in their absence
- Organize the team on each shift and allocate duties as necessary
- Liaise with FOH and BOH team as necessary to ensure product excellence and availability correct ordering and stock control
- Ensure high levels of food and health and safety are maintained at all times
- Always work within Benugo policies and procedures
Financial
- Assist with staff allocation in order to optimize the costed rota
- Ensure availability of product to required level
- Ensure all the measuring tools to control stock availability and wastage are used
- Understand variable costs sales drivers and shop P&L
- Assist the site manager with closing the week procedures
Customer Service
- Ensure an excellent level of service is provided to all customers and clients.
- Deal with any complaints or issues from the public or clients
- Monit your customer comments and constantly look at improvements that may need to be made
- Investigate any complaints and/or comments and ensure that corrective and/or remedial action is taken where relevant
- Have a presence on site throughout the day especially at peak times to identify or solve issues
- Ensure speedy and efficient service with a friendly attitude
Health & Safety (inc Food Safety) / Security
- Ensure all health & safety procedures are completed and report any potential hazards immediately to the relevant department as well as taking any necessary action
- Comply with all food safety and health and safety regulations including company policies
- Enforce sanitary practices for general cleanliness
- Identify any security issues and take appropriate action to implement solutions where necessary
Communication
- Liaise with your colleagues and peers in a professional manner at all times
- Report back to senior managers to ensure compliance in line with company procedures
- Maintain uptodate and detailed knowledge of the companys products services and procedures
- Take responsibility for coordinating all communications relevant to your role
- Contribute to strategic projects or group initiatives as and when required
Other:
- Maintain high standards of punctuality attendance and personal presentation
- Attend any training and or meetings as required by the company
- Represent the company and yourself in a professional manner
- Take responsibility for your own personal development at work and strive to be the best in what you do taking pride in your work
- Participate in performance reviews and actively engage in discussions around personal performance objectives with relevant line manager/s
- Adhere to all statutory company policies and procedures
- Ensure that you are fully aware of and adhere to the health and safety regulations concerning your employment. Promote and ensure a safe environment for yourself your colleagues and clients
- Any other reasonable tasks that may be required from time to time
Qualifications :
Minimum 3 years experience as Team Leader/ Manager
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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