Account Manager Retention

At TMobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package this is Total Rewards. Employees enjoy multiple wealthbuilding opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free yearround money coaches. Thats how were UNSTOPPABLE for our employees!

Job Overview
As an Account Manager Retention youll target valued clients with maturing contracts in the Government space recommending solutions service plans data and other enhanced services. Successfully negotiate renewal contracts and extend these relationships into the future. With base plus commission your earning potential is up to you.

In this role youll join the account team and engage with an existing group of clients rich with potential new business to negotiate and extend their relationship with TMobile. You should bring an aggressive and persuasive approach to generating and qualifying retention efforts through managing our Government base of accounts. By devising creative and effective strategies you will secure new contracts while adhering to TMobiles financial guidelines. Youll fully utilize all sales force automation funnel management and retention tools. Youll manage the retention funnel and generate reports on recontracting activities and forecasting. Within an assigned client base you will develop and build partnerships with Government Sales Reps to drive contract renewal awareness and uncover potential new business opportunities. You must be persistant at addressing and meeting the needs of customers who have expressed interest in leaving TMobile in order to retain their business. The TMobile team will support you every step of the way ensuring you have the resources needed to deliver the best customer service and retention experiences possible.

Job Responsibilities:

• Retention Plans: Research develop and implement retention plans that meet established financial controls ensuring financial targets are achieved and maintained.
• Customer Needs: Identify gaps and evaluate customer needs as market requirements evolve adapting strategies to meet changing demands and enhance customer satisfaction.
• Problem Solving: Support crossfunctional partners to solve problems and implement account changes facilitating smooth transitions and effective solutions. 10
• Expertise Development: Develop subject matter expertise for multifaceted problems and deliver simplified account solutions providing clear and actionable insights.10
• Relationship Building: Foster relationships with key crossfunctional partners internal stakeholders and customer contacts; establish strong partnerships to achieve desired results. Lead retention projects including requirements gathering documentation reporting financial exposure and consolidation. Uphold channel/segment operational standards and ensure effective communication with all supported sales teams.
• Complex Assignments: Handle complex assignments across various disciplines including Products Sales Customer Care Support Technical Care Support Billing Supply Chain Operations Product Management Business Process and CostBenefit Analysis ensuring comprehensive support and expertise.
• Consulting Support: Provide consulting support on complex tasks offering guidance and solutions to team members.

Education and Work Experience:

• Associates Degree business finance sales (Preferred)
• 24 years Experience in sales account management or customer service. Working experience with gap analysis requirements gathering or other related experience. Required

Knowledge Skills and Abilities:

• Microsoft Excel Proficiency in Excel is essential for analyzing data creating reports and managing customer information. Skills include using formulas pivot tables and data visualization tools to track performance and identify trends. (Required)
• Microsoft PowerPoint Ability to create and deliver compelling presentations using PowerPoint. This includes designing slides that effectively communicate data strategies and solutions to stakeholders and clients. (Required)
• Customer Service Strong customer service skills are crucial for addressing client needs resolving issues and ensuring a positive customer experience. This involves active listening empathy and effective communication. (Required)
• Process Improvement Experience in identifying inefficiencies and implementing process improvements to enhance productivity and service quality. This includes analyzing current processes proposing changes and monitoring the impact of those changes. (Required)
• Wireless Acumen Knowledge of the wireless industry including products services and market trends. This helps in understanding customer needs and providing relevant solutions. (Preferred)
• Sales Process Comprehensive understanding of the sales process including prospecting qualifying leads negotiating and closing deals. Ability to negotiate complex contracts effectively to secure favorable terms for both the company and the client. (Required)

Licenses and Certifications:

At least 18 years of age

Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):Yes

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Total Target Cash Pay Range: $65200 $117500 inclusive of target incentives

Base Pay Range: $45640 $82250

The pay range above is the general base pay range for a successful candidate in this role. The successfulcandidates actual pay will be based on various factors such as work location qualifications andexperience so the actual starting pay will vary within this range. To find the pay range for this rolebased on hiring location TMobile employees in regular nontemporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.

At TMobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and parttime employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays which total about 4 weeks for new fulltime employees and about 2.5 weeks for new parttime employees annually paid parental and family leave family building benefits backup care enhanced family support childcare subsidy tuition assistance college coaching short and longterm disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary longterm care insurance. We dont stop there eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about TMobiles amazing benefits check out .

Never stop growing!
As part of the TMobile team you know the Uncarrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!

TMobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Uncarrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to nonaccommodation related requests.