Service Administrator WWS
Service Administrator WWS
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Job Description
Summary
GREAT OPPORTUNITY at Western Windows!!
Service Administrator Position opportunity on Day shift.
Pay Rate starting at $22 per hour and could go higher depending on experience!
The Service Administrator willbe responsible forproviding excellent customer service to internal and external clients.
Responsibilities
- Ability to learn and understand Westerns field service processes including order entry and backorder processes
- Provides exceptional customer service to inside and outside clients
- Works with outside dealers with understanding Westerns quoting and ordering process
- Processes customer service orders through proprietary software application
- Maintains phone and electronic mail communication with Dealers and Homeowners
- Responsible for being the first point of contact for the incoming customer/dealer calls from the front desk and following up as necessary
- Responsible for theemail answering incoming messages within 1 business day with helpful andaccurateinformation andmaintaininga good customer experience
- Responsible for the reordering of reported stock out materials as notified
- Responsible for the processing of completed jobsite reports from the field technicians within 1 business day this includes: editing the reports for grammar mistakes filing them with the appropriate names in the correct folders sending a copy of the filed reports to the dealer and salesperson removing the entry from the tech spreadsheets and completing the open ticket out of the service module if applicable
- Install Training Coordination when install training for service is scheduled responsible for reserving hotel rooms for dealers and customers; planning the meals and ordering the catering; reserving tables at restaurants; reserving the rental vans for transportation; and keeping track of all invoices
- Responsible for the backorder report and notifying dealers of backorders as they are reported
Qualifications
- Microsoft Office (Word Excel & PowerPoint)
- 23 Year of Customer Service Experience
About Us
Our benefits package includes coverage of your health wealth and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.
- Three comprehensive Medical plan options
- Prescription
- Dental
- Vision
- Company Paid Life Insurance
- Voluntary Life Insurance
- Supplemental Hospital Indemnity Critical Illness and Accident Insurance
- Companypaid ShortTerm Disability
- Companypaid LongTerm Disability
- Paid time off (PTO) including Vacation Personal and paid Holidays
- 401k retirement plan with company match
- Employee Assistance Program
- Teladoc
- Legal Insurance
- Identity Theft Protection
- Pet Insurance
- Team Member Discount Program
- Tuition Reimbursement
- Yearly Wellness Clinic
MITER Brands also known as MI Windows and Doors Milgard and PGT Industries are an equalopportunity employer. The company does not discriminate based on religion race creed color national origin sex age disability handicap veteran status sexual orientation genetic information or any other applicable legally protected category.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
